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- Tasks: Provide top-notch customer support in both English and French, creating amazing experiences.
- Company: Join a vibrant team with a focus on growth and employee well-being.
- Benefits: Competitive wages, paid training, healthcare, discounts, and wellness initiatives.
- Other info: Flexible hybrid/remote work options and great career development opportunities.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Fluent in English and French, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Join our French Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include:
- Offer specialized customer support through written and phone communication
- Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
- Create an amazing customer experience that people value and we are proud of
- Be responsible to follow the direction of the management and provide feedback
- Deal with English & French Speaking Calls
- Fluent in English & French Speaking & Writing
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for UK
- Be a local candidate or willing to relocate to Belfast
- Monday – Friday 07:00-19:00
- 40 Hours Per Week
Competitive wages:
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our wellness program
- EAP & Virtual GP
- Excellent work culture
- Gym & Highstreet Discounts
- Cycle to work scheme
- Mortgage consultancy
- Pension
Ability to commute/relocate: ~ Belfast, County Antrim: reliably commute or plan to relocate before starting work (required)
Language: French (required), English (required)
Customer Service Advisor - Training (Hybrid/Remote) in Belfast employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Training (Hybrid/Remote) in Belfast
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at the company through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Practice makes perfect! Before your interview, role-play common customer service scenarios with a friend. This will help you feel more confident and ready to showcase your communication skills in both English and French.
✨Tip Number 3
Show off your personality! During interviews, let your passion for customer service shine through. Share stories that highlight your problem-solving skills and how you create amazing customer experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation. It’s a great way to keep your name fresh in their minds and show that you’re genuinely interested in the role.
We think you need these skills to ace Customer Service Advisor - Training (Hybrid/Remote) in Belfast
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both English and French, make sure to highlight your language abilities right at the start. Use clear and concise language in your application to demonstrate your writing skills.
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Mention specific examples of how you've met customer service goals or created amazing customer experiences in the past.
Be Professional Yet Personable: While we want to see your professional side, don’t be afraid to let your personality shine through. A friendly tone can go a long way in making your application stand out and show us you’d fit right into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HCLTech
✨Brush Up on Your Language Skills
Since the role requires fluency in both English and French, make sure to practice your language skills before the interview. Try having mock conversations or writing sample emails in both languages to showcase your proficiency.
✨Know the Company Culture
Familiarise yourself with the company’s values and culture. This will help you align your answers with what they’re looking for. Mention specific initiatives or programs that resonate with you during the interview to show you’ve done your homework.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations or exceeded customer expectations, as this will demonstrate your capability in creating amazing customer experiences.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, growth opportunities, or team dynamics. This shows your interest in the role and helps you determine if it’s the right fit for you.