At a Glance
- Tasks: Lead a team to deliver top-notch support for Banking and Finance clients.
- Company: Join HCLTech, a leader in tech solutions with a focus on customer experience.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on teamwork and growth.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: 2+ years in contact centre management and strong negotiation abilities.
The predicted salary is between 30000 - 40000 £ per year.
HCLTech is seeking a Contact Centre Manager in Belfast to oversee teams providing support for Banking and Finance clients across the UK and ROI.
The role involves ensuring adherence to company objectives, managing team performance, and implementing strategic direction for enhanced customer experiences.
The ideal candidate will have a minimum of 2 years of contact center management experience, strong leadership qualities, and excellent negotiation skills.
This position requires full-time flexibility with rotational Saturday working.
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We think you need these skills to ace Banking & Finance Contact Centre Team Lead in Belfast
Contact Centre Management
Leadership Skills
Negotiation Skills
Performance Management
Customer Experience Enhancement
Strategic Planning
Team Oversight
