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- Tasks: Ensure smooth operation of desktop environments and provide top-notch support to users.
- Company: Join a $13+ billion global tech leader with a startup mindset.
- Benefits: Enjoy competitive pay, 20 days vacation, and diverse insurance options.
- Other info: Opportunities for personal growth and involvement in exciting projects.
- Why this job: Be part of a dynamic team making a real impact in tech and society.
- Qualifications: Experience in desktop support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here.
To provide and ensure the effective and efficient operation of the Desktop environment including PCs, laptops, telephones, and other hand-held devices.
Required Skills:- Desktop Support / Field Services experience in an Enterprise environment.
- Strong hands-on Windows and macOS expertise, including troubleshooting at OS and hardware levels preferably CompTIA A+.
- Solid understanding of macOS essentials, Windows 10/11, peripherals, and enterprise OS management through JAMF and Intune, Active Directory.
- Proven ability to deliver first-hand solutions at Tech Cafe with professionalism, discretion, and empathy.
- Excellent communication and customer-facing skills, especially in onsite executive environments.
- Ability to work independently, manage priorities, and also collaborate within a team.
- Comfortable working in a fast-paced onsite environment with high visibility and accountability.
- Perform imaging, provisioning, and deployment of macOS and Windows devices, including Apple Silicon chips.
- Troubleshoot macOS / Windows issues including OS corruption, performance issues, and hardware diagnostics.
- Support IMAC activities (Install, Move, Add, Change) with attention to user experience and minimal business disruption.
- Act as Smart Hands for infrastructure and application teams during onsite activities.
- Provide remote support for traveling, hybrid, and home-based users, ensuring seamless continuity of service.
- Troubleshoot encryption technologies including FileVault (macOS) and BitLocker (Windows).
- Consistently resolve 5+ tickets per day while maintaining quality, professionalism, and strong customer satisfaction.
- Maintain accurate asset management and inventory records in ServiceNow.
- Support weekly and monthly inventory audits and compliance checks.
- Ability to diligently deal with high profile & Exec level users with excellent verbal and written communication skills.
Benefits:
- A supportive, diverse, and global team with a brilliant culture.
- Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
- Total Wellbeing is our focus. Alongside your professional excellence, you join likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
Administrator (Support & Operations) employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (Support & Operations)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how your spark aligns with ours, so think about how you can showcase your passion for tech and customer service.
✨Tip Number 3
Practice your problem-solving skills! You might face some technical scenarios during the interview. Brush up on troubleshooting common issues with Windows and macOS to impress us with your hands-on expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Administrator (Support & Operations)
Some tips for your application 🫡
Show Your Spark: When you're writing your application, let your personality shine through! We want to see that inner drive and passion for technology that sets you apart. Share a bit about what motivates you and how you can contribute to our innovative culture.
Tailor Your Experience: Make sure to highlight your relevant experience in desktop support and field services. We love seeing specific examples of how you've tackled challenges in previous roles, especially in fast-paced environments. Don’t forget to mention your skills with Windows and macOS!
Communicate Clearly: Since this role involves a lot of customer interaction, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share a brief story about a time you provided exceptional support to a user.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture!
How to prepare for a job interview at HCLTech
✨Know Your Tech Inside Out
Make sure you brush up on your Windows and macOS skills, especially troubleshooting. Be ready to discuss your hands-on experience with OS management tools like JAMF and Intune, as well as your familiarity with Active Directory. This will show that you’re not just a theory person but someone who can get their hands dirty.
✨Showcase Your Customer Service Skills
Since the role involves dealing with high-profile users, practice how you communicate your solutions clearly and empathetically. Think of examples where you've resolved issues while maintaining professionalism and discretion. This will highlight your ability to handle sensitive situations effectively.
✨Demonstrate Your Problem-Solving Mindset
Prepare to discuss specific instances where you’ve tackled complex tech problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your thought process and how you approach challenges in a fast-paced environment.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you would troubleshoot a specific issue or manage multiple tickets. Practising these scenarios beforehand will help you respond confidently and demonstrate your operational readiness.