IT Support Analyst / APIGEE & CASSANDRA
Title IT Business Application Support Analyst
GRCF Role Profile Information Technology
Role Family IT Service Delivery Analyst
Rank Authorized Officer (AO) / non-Authorized Officer (EE)
Business Sector Technology Operations Center (TOC) Business Application Support
Business Segment TOC Wealth Management Americas (WMA)
Company:
UBS is a client-focused financial services firm that offers a combination of wealth management, asset management and investment banking services on a global and regional basis. We aim to be the world's leading wealth manager and the top universal bank in Switzerland, complimented by an investment bank and asset manager which are world-class in their chosen areas of focus.
Business Area:
Group Technology is The IT function is responsible for building, maintaining applications and systems infrastructure with the capacity and capability to achieve our goal to be the best global financial services firm. IT supports the whole of UBS across a wide range of systems and functions. Services range from business consultancy and technical architecture to analysis, solution development and project management.
Your role
This role is responsible for production stability, incident / request / problem management and providing L1 and L2 application support for critical applications and technologies like API management infrastructure (APIGEE) and Cassandra which serves as a backbone for client and field applications in WM USA.
Are you an expert when it comes to tools like APIGEE, CASSANDRA, etc.. Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?
We’re looking for a IT support analyst to:
Support business application and related infrastructure across several technical domains
This role is responsible for production stability and availability and providing L1 and L2 application support for critical applications and technologies like API management infrastructure and Cassandra which serves as a backbone for client and field applications
Role requires L2 support for client and field incidents / requests reported to service group.
API Management Infrastructure is the strategic platform for which all WM USA applications will be connecting to for API management and also will be used by WMAP program and a strong team is needed to handle these additional workloads.
ensure workflows, processes, tooling and applications are supported with highest quality standard
contribute expertise to the management of existing and new IT products and services
define workarounds for known errors and initiate process improvements
maintain a knowledge database
Your team
You'll be working with the Client and Field Facing Application Support Group team. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold – clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.
Your expertise
ideally 5-7 years of hands-on experience with JAVA & UNIX environment
Experience in APIGEE and CASSANDRA management is a must with relative experience of 1-2 years
Bachelor's degree in Computer Science preferred
ITIL Qualified & proficient in using Service Now
Demonstrated hands-on domain skills and track record of successful projects and deliveries
Highly refined and professional in verbal and written communications
Demonstrable experience in delivering a quality operational service to customers
Operating in a Global team environment
good Knowledge of financial domain especially Wealth Management
ability to solve complex issues, good at problem statement analysis and solution design thinking
track record of influencing senior IT stakeholders and business partners
confident communicator that can explain technology to non-technical audiences
capable of understanding client needs and translating this into products and services
You are:
Honest, reliable, self-motivated with a high level of integrity
Highly committed, resilient and outcome focused
Able to support multiple projects at any given time
Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels
APIGEE in London employer: HCL
HCL is an excellent employer for those seeking a fulfilling role as a Catering Assistant at St Andrews School, offering a supportive work culture that prioritises the welfare of children and young people. With a commitment to employee growth through training opportunities and a focus on work-life balance with term-time hours, HCL ensures that staff feel valued and rewarded, including benefits like a generous referral scheme. Join us to be part of a team dedicated to crafting outstanding dining experiences in a vibrant school environment.
