Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch remote desktop support for Spanish-speaking customers using Windows tools.
- Company: Join HCLTech, a global leader in technology and innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Make a real difference by enhancing customer satisfaction and operational efficiency.
- Qualifications: Fluent in Spanish and English with a solid understanding of Windows systems.
- Other info: Dynamic environment focused on sustainability and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
- Windows
- SERVICE DESK
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent – representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
SrAnalyst-English,SPANISH-SPAIN,Windows
Job Summary
As a Sr Analyst in the Support & Operations work area, you will play a crucial role in delivering exceptional Level 1 remote desktop support for Spanish-speaking customers. Your expertise in troubleshooting and resolving technical issues will directly impact customer satisfaction and operational efficiency. By adhering to quality standards and service level agreements, you will ensure a seamless experience for our clients while contributing to the continuous improvement of our support processes.
- Key Responsibilities
1. Provide Level 1 Remote Desktop Support By Diagnosing And Resolving Hardware, Software, And Network Issues Using Windows Tools, Ensuring Timely Resolution Within Agreed Slas.
2. Adhere To Quality Standards For Voice And Accent, Ensuring Clear Communication In Spanish While Meeting Regulatory Requirements And Company Policies.
3. Enhance Customer Experience By Achieving First Call Resolution Targets, Maintaining Low Average Handling Times, And Minimizing Rejected Resolutions And Reopened Cases.
4. Maintain High Availability And Login Efficiency To Support Customers Effectively During Operational Hours.
5. Document Work Logs Accurately And Follow The Shift/Escalation Process To Escalate Complex Issues To Appropriate Support Specialists, Routing Problems To 2Nd And 3Rd Level It Support As Necessary.
6. Engage In Value-Added Activities Such As Updating The Knowledge Base And Pursuing Self-Development Opportunities To Enhance Technical Proficiency.Skill Requirements
1. Proficient In Spanish (Spain) And English With Strong Communication Skills.
2. Solid Understanding Of Windows Operating Systems And Remote Support Tools.
3. Familiarity With Troubleshooting Hardware, Software, And Network Issues.
4. Basic Knowledge Of Customer Service Best Practices And Quality Standards.Certification
1. Certifications In Itil Foundation Or Relevant Technical Support Certifications Are Optional But Valuable.
2. Additional Language Certifications Or Customer Service Training Are Also Beneficial.
#J-18808-Ljbffr
Sranalyst-english,spanish-spain,windows employer: HCL Technologies
Contact Detail:
HCL Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sranalyst-english,spanish-spain,windows
✨Tip Number 1
Network with people in the industry! Reach out to current employees at HCLTech on LinkedIn or other platforms. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to remote desktop support and customer service. We should also brush up on our Spanish communication skills, as it’s key for this role!
✨Tip Number 3
Showcase our problem-solving skills during the interview. Think of examples where we’ve successfully resolved technical issues or improved customer satisfaction. Real-life stories resonate well with interviewers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Sranalyst-english,spanish-spain,windows
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Sr Analyst. Highlight your experience with Windows support and any relevant language skills in Spanish and English. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch customer support and how your skills can enhance our team. Let us know why you want to join HCLTech specifically!
Show Off Your Communication Skills: Since this role requires clear communication in both Spanish and English, make sure your application reflects that. Use concise language and check for any typos or grammatical errors. We appreciate attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at HCL Technologies
✨Know Your Stuff
Make sure you brush up on your knowledge of Windows operating systems and remote support tools. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, especially those involving hardware, software, and network issues.
✨Language Proficiency is Key
Since this role requires strong communication skills in both Spanish and English, practice speaking clearly and confidently in both languages. You might even want to prepare a few common technical phrases or customer service scenarios in both languages to showcase your fluency.
✨Customer Service Mindset
Demonstrate your understanding of customer service best practices during the interview. Share examples of how you've achieved first call resolution or improved customer satisfaction in previous roles. This will show that you’re not just technically savvy but also focused on enhancing the customer experience.
✨Show Your Willingness to Learn
Highlight any self-development activities you've engaged in, such as updating knowledge bases or pursuing additional certifications. This shows that you're proactive about improving your skills and staying current in the tech field, which aligns with the company's focus on continuous improvement.
