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- Tasks: Support international customers with helpdesk queries and equipment configuration.
- Company: HCLTech is a global tech leader focused on digital, engineering, cloud, and AI solutions.
- Benefits: Enjoy a diverse work culture, opportunities for growth, and a commitment to sustainability.
- Why this job: Join a team that values innovation, problem-solving, and making a positive impact globally.
- Qualifications: Fluent in English and French, with 1 year of IT customer service experience required.
- Other info: Remote work options available; ideal for tech-savvy individuals eager to learn.
The predicted salary is between 36000 - 60000 £ per year.
Project role:Sr analyst-english,french,windows
Skills:SERVICE DESK
- Secondary Skills:
- Windows
- SERVICE DESK
No. of positions:1
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent – representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
Sr Analyst-English,FRENCH,Windows
Job Summary
To perform a support role for our international customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. The main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.
- Key Responsibilities
1. Provide hardware/software/network problem diagnosis/resolution via telephone for customers end users
2. Route problems to internal support group
3. Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
4. Administer and provide User Access in various systems
5. Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
6. Excellent communication and conversation skills (both verbal and written)
7. Fluent English and French
8. Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
9. Ability to acquire new information quickly and the willingness to do so at all timesSkill Requirements
1. Understanding of the IT environment and readiness to learn new processes and technologies
2. Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
3. ITIL knowledge and certification would be an asset
4. Understanding and experience of ITSM tools like ServiceNow, Remedy, Jira etc.Certification
1. 1 year of previous IT experience (Customer Service & Technical Support)
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Sr analyst-english,french,windows employer: HCL Technologies
Contact Detail:
HCL Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr analyst-english,french,windows
✨Tip Number 1
Brush up on your technical knowledge, especially around Windows OS and ITSM tools like ServiceNow or Jira. Being able to discuss these topics confidently during an interview can really set you apart from other candidates.
✨Tip Number 2
Practice your communication skills in both English and French. Since the role requires fluency in both languages, being able to demonstrate your ability to communicate effectively with clients in both languages will be crucial.
✨Tip Number 3
Familiarise yourself with common helpdesk scenarios and solutions. Having a few examples ready to discuss how you've handled similar situations in the past can show your problem-solving skills and customer handling abilities.
✨Tip Number 4
Network with current or former employees of HCLTech. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Sr analyst-english,french,windows
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Service Desk roles. Emphasise your fluency in English and French, as well as any specific technical skills related to Windows OS and ITSM tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and customer service skills. Mention your understanding of the IT environment and your readiness to learn new technologies, which aligns with HCLTech's focus on innovation.
Highlight Relevant Experience: In your application, detail your previous IT experience, especially in customer service and technical support. Use specific examples to demonstrate how you've successfully diagnosed and resolved issues for clients.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your verbal and written communication skills. You might include examples of how you've effectively communicated with clients or team members in past roles.
How to prepare for a job interview at HCL Technologies
✨Brush Up on Technical Knowledge
Make sure you're well-versed in Windows OS, MS Office, and common IT troubleshooting techniques. Be prepared to discuss your experience with hardware and software issues, as well as any relevant ITIL knowledge you may have.
✨Showcase Your Language Skills
Since the role requires fluency in both English and French, practice answering common interview questions in both languages. This will demonstrate your proficiency and make a strong impression on the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or resolved technical issues. Highlight your ability to remain calm under pressure and your resourcefulness in finding solutions.
✨Familiarise Yourself with ITSM Tools
Research and understand the ITSM tools mentioned in the job description, such as ServiceNow, Remedy, and Jira. Being able to discuss your familiarity with these tools will show that you're ready to hit the ground running.
