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For Companies At a Glance
- Tasks: Enhance operational efficiency through automation tools and asset management.
- Company: Join HCLTech, a global leader in technology solutions across diverse industries.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by solving complex issues and improving customer experiences.
- Qualifications: Proficiency in asset management and strong analytical skills required.
- Other info: Be part of a diverse team committed to sustainability and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Project role: Sr administrator-desk side services
Skills: Desk Side Services
- Secondary Skills:
- Desk Side Services
- Desk Side Services
- Desk Side Services
- Desk Side Services
No. of positions: 1
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi‑generational talent – representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem‑solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology‑enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
Sr Administrator-Desk Side Services
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high‑quality code and support existing projects while responding to client requests.
Key Responsibilities
- Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services, Ensuring Compliance With Company Policies.
- Provide Expert Support For Complex Incidents Escalated By Analysts, Utilizing Advanced Troubleshooting Techniques And Root Cause Analysis To Resolve Technical And Security Issues Effectively.
- Lead Value‑Adding Initiatives Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Their Skills And Service Delivery.
- Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross‑Functional Teams, Ensuring Seamless Operations, And Maintaining A Strong Security Posture.
- Enhance Customer Experience And Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions Or Reopened Cases, And Proactively Mitigating Security Threats.
Skill Requirements
- Advanced Proficiency In Asset Management Services And Best Practices.
- Strong Analytical And Problem‑Solving Skills To Diagnose And Resolve Complex Issues.
- Excellent Communication Skills For Effective Interaction With Customers And Team Members.
- Familiarity With Regulatory Requirements And Quality Standards In It Operations.
- Ability To Coach And Mentor Team Members Effectively.
Certification
- Optional But Valuable: Itil Foundation Certification.
- Optional But Valuable: Certification In Asset Management Or Related Fields.
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Sr administrator-desk side services employer: HCL Technologies
Contact Detail:
HCL Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr administrator-desk side services
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at HCLTech or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to desk side services. We recommend role-playing with a friend or using online resources to get comfortable with your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal project that highlights your expertise in asset management and ITIL processes. This can really set you apart from other candidates during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Sr administrator-desk side services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sr Administrator-Desk Side Services role. Highlight your experience with desk side services and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that align with the responsibilities mentioned in the job description. We love a good story!
Showcase Your Problem-Solving Skills: Since this role involves resolving complex issues, make sure to highlight your analytical and problem-solving skills in your application. We want to know how you've tackled challenges in the past and what strategies you used to overcome them.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at HCL Technologies
✨Know Your Desk Side Services Inside Out
Make sure you brush up on your knowledge of desk side services. Understand the best practices in asset management and be ready to discuss how you've applied these in past roles. This will show that you're not just familiar with the concepts, but that you can also implement them effectively.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of complex incidents you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to troubleshoot effectively, which are crucial for this role.
✨Communicate Clearly and Confidently
Since excellent communication is key, practice articulating your thoughts clearly. You might be asked to explain technical issues to non-technical stakeholders, so being able to simplify complex information is a must. Consider doing mock interviews with friends or family to build your confidence.
✨Emphasise Team Collaboration
This role involves working with cross-functional teams, so be prepared to discuss your experience in collaborative environments. Highlight any instances where you've coached or mentored team members, as this shows your leadership potential and commitment to enhancing team performance.
