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- Tasks: Deliver advanced technical support and ensure optimal performance in Data - LAN/WAN.
- Company: Global tech leader focused on innovation and sustainability.
- Benefits: Competitive salary, diverse culture, and commitment to net zero by 2040.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction and security.
- Qualifications: Advanced knowledge in Data LAN/WAN and strong analytical skills.
- Other info: Opportunities for growth and collaboration with a diverse, multi-generational team.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
We are powered by our people — a global, diverse, multi‑generational talent representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem‑solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere: our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology‑enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
Job Summary The Sr Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence within the Data - LAN/WAN domain. This position focuses on troubleshooting, root‑cause analysis, and implementing solutions to ensure optimal performance and security, ultimately enhancing customer satisfaction and feedback.
Key Responsibilities- Adhere to Quality Standards and Regulatory Requirements by implementing best practices in LAN/WAN management and support operations to ensure compliance with company policies.
- Provide advanced support for complex incidents escalated by analysts, performing root‑cause analysis and implementing effective solutions to resolve intricate technical and security issues.
- Engage in value‑adding activities such as updating and managing the knowledge base, training new team members, and coaching analysts to enhance overall team performance.
- Resolve complex service tickets within agreed SLAs by collaborating with cross‑functional support teams, ensuring seamless operations and robust security posture.
- Ensure a positive customer experience by achieving first‑call resolution, minimizing rejected resolutions and case reopenings, while proactively mitigating potential security threats.
- Advanced proficiency in Data LAN/WAN technologies and troubleshooting techniques.
- Strong analytical skills for performing root‑cause analysis and resolving complex technical issues.
- Excellent communication skills for effective collaboration with team members and stakeholders.
- Familiarity with IT Service Management tools and ticketing systems.
- Optional but valuable: Cisco Certified Network Associate (CCNA)
- Optional but valuable: Comptia Network+ certification
SENIOR SPECIALIST in Southampton employer: HCL Technologies
Contact Detail:
HCL Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SENIOR SPECIALIST in Southampton
✨Tip Number 1
Network with industry professionals! Reach out to people in your field on LinkedIn or attend tech meetups. We can learn a lot from their experiences and maybe even get some insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to LAN/WAN technologies. We should also be ready to discuss our problem-solving approach, as this role is all about troubleshooting and providing solutions.
✨Tip Number 3
Showcase your skills through real-world examples. When we talk about our past experiences, let’s highlight specific incidents where we resolved complex issues or improved processes. This will make us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace SENIOR SPECIALIST in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Specialist role. Highlight your experience with Data LAN/WAN technologies and any relevant certifications like CCNA or CompTIA Network+. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your problem-solving skills and how you can enhance customer satisfaction.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just duties. Did you resolve a complex issue that improved performance? Share those success stories! We love to see how you've made an impact in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at HCL Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your Data LAN/WAN technologies and troubleshooting techniques. Be ready to discuss specific scenarios where you've successfully resolved complex technical issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities during the interview. Think of examples where you've performed root-cause analysis and how your solutions improved operations or security. This will highlight your critical thinking and technical prowess.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Be prepared to explain technical concepts in a way that non-technical stakeholders can understand, showcasing your ability to collaborate effectively.
✨Familiarise Yourself with ITSM Tools
Get comfortable with IT Service Management tools and ticketing systems before the interview. If you have experience with specific tools, be ready to discuss how you've used them to manage service tickets and improve team performance.
