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For Companies At a Glance
- Tasks: Enhance operational efficiency through automation tools and asset management.
- Company: Global tech leader focused on innovation and sustainability.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Why this job: Join a team that supercharges progress with cutting-edge technology and impactful solutions.
- Qualifications: Strong analytical skills and experience in asset management services.
- Other info: Dynamic work environment with a commitment to net zero by 2040.
The predicted salary is between 36000 - 60000 £ per year.
No. of Positions
1
Job Description (Posting)
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere—our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
Sr Administrator-Desk Side Services
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
- Adhere to quality standards and regulatory requirements by implementing best practices in asset management services, ensuring compliance with company policies.
- Provide expert support for complex incidents escalated by analysts, utilizing advanced troubleshooting techniques and root cause analysis to resolve technical and security issues effectively.
- Lead value‑adding initiatives such as updating and managing the knowledge base, training new team members, and coaching analysts to enhance their skills and service delivery.
- Resolve complex support tickets within agreed SLAs by collaborating with cross‑functional teams, ensuring seamless operations, and maintaining a strong security posture.
- Enhance customer experience and satisfaction (CSAT) by achieving first call resolution, minimizing rejected resolutions or reopened cases, and proactively mitigating security threats.
Skill Requirements
- Advanced proficiency in asset management services and best practices.
- Strong analytical and problem‑solving skills to diagnose and resolve complex issues.
- Excellent communication skills for effective interaction with customers and team members.
- Familiarity with regulatory requirements and quality standards in IT operations.
- Ability to coach and mentor team members effectively.
Certification
- Optional but valuable: ITIL Foundation Certification.
- Optional but valuable: Certification in asset management or related fields.
Employee Group
Business Line FT
Entity
INFRA
Auto req ID
1626209BR
Expected Date of Closure
12-Dec-2025
Reporting Manager Designation
DEPUTY GENERAL MANAGER
Skill (Primary)
DWP-FSS-Desk Side Services
Skill Level 3 (Secondary Skill 1)
DWP-FSS-Desk Side Services
Skill Level 3 (Secondary Skill 2)
DWP-FSS-Desk Side Services
Skill Level 3 (Secondary Skill 3)
DWP-FSS-Desk Side Services
Skill Level 3 (Secondary Skill 4)
DWP-FSS-Desk Side Services
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SENIOR SPECIALIST employer: HCL Technologies
Contact Detail:
HCL Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SENIOR SPECIALIST
✨Tip Number 1
Network like a pro! Reach out to current employees at HCLTech on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching HCLTech's projects and values. We want to show that we’re not just a good fit for the role, but also for the company culture. Tailor your answers to reflect their focus on ESG and innovation.
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or mentors can help us refine our responses and boost our confidence. Focus on articulating our problem-solving skills and how we can enhance customer satisfaction.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the position can keep us top of mind. Plus, it shows we’re proactive and genuinely interested in joining the team.
We think you need these skills to ace SENIOR SPECIALIST
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Specialist role. Highlight your experience in asset management and ITIL processes, as well as any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at HCLTech. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your analytical and problem-solving skills. Share specific examples of how you've tackled complex issues in the past. We’re all about proactive value creation here!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get the best experience possible. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at HCL Technologies
✨Know Your Stuff
Make sure you brush up on asset management services and ITIL processes. HCLTech values expertise, so be ready to discuss your experience and how it aligns with their operational efficiency goals.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical skills.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly. Think about how you would explain technical concepts to non-technical team members or clients.
✨Be a Team Player
HCLTech emphasises collaboration, so be ready to discuss how you've worked with cross-functional teams. Highlight any experiences where you coached or mentored others, as this will show your leadership potential.
