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For Companies At a Glance
- Tasks: Lead and manage exciting D365 CRM projects, ensuring smooth implementation and client satisfaction.
- Company: Join HCL Technologies, a dynamic leader in Microsoft Business Applications with an award-winning team.
- Benefits: Enjoy flexible work options, professional development opportunities, and a supportive team culture.
- Why this job: Be part of impactful projects that enhance customer experiences and drive innovation in technology.
- Qualifications: Master's or Bachelor's degree with relevant experience in D365 Sales, Service, and project management methodologies.
- Other info: HCL is committed to diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
HCL's Microsoft Business Applications Practice (MBAP) is seeking to hire a Senior Project Manager (ideally with D365 Sales, Service and CCAS experience) to join our award-winning and growing team. The Microsoft D365 Senior Project Manager will act as the senior liaison between customer and internal teams on Microsoft Dynamics 365 projects (implementations, customizations, migrations, and more). You may be responsible for one or more aspects of the project including project management, business analysis, configuration, data, training and support. The ideal candidate will be extremely detail-oriented, have the ability to multitask, be meticulously organized, and be able to prioritise multiple demands in a fast-paced environment.
Essential Functions
- Lead and manage mid-sized to enterprise projects independently
- Participate in design and architecture sessions with clients
- Gather and document business processes (some current state, mostly future state)
- Advise customers on best practices for CRM processes, user interface, and architecture
- Assist technical consultants with architecting Dynamics 365 CRM or xRM system, related customisations, and reports to model the client’s organisational processes
- Assist in developing project budget, and ensure work is completed on-track and within budget
- Write specifications for customisations, data migration, and system integrations
- Facilitate team resources in the implementation of data migration and translation, data integration, training and custom development, and reports
- Configure and customise the Dynamics CRM/365 system based on design specifications
- Coordinate with overseas team on custom development, complex customisations and portals
- Develop test plans and scripts
- Conduct system and end-to-end testing of the application
- Train super users
- Schedule work to be done and follow up to ensure completion within the project schedule
- Guide the project along through daily communications with the customer
- Conduct at least a weekly status meeting (may be more) and send weekly status updates
- Conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes
Required Skills and Experience
- Experience in D365 Sales, Service and CCAS
- Master’s Degree in business, finance, or computer science related field or Bachelor’s Degree in business, finance, or computer science related field and 4-5 years’ experience
- Experience of PRINCE 2 / AGILE Project Management or other similar methodology
- Up-to-date understanding of business processes, issues, and technology especially related to the operation of a sales, marketing, and customer service departments within an organisation
- Excellent verbal and written communication
- Professional demeanor
- Feels comfortable talking with clients at all levels within an organisation
- Advanced use of Microsoft Project, Excel, Word, and Visio
HCL Technologies is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, colour, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.
Senior Project Manager (CRM Implementation) employer: HCL Technologies
Contact Detail:
HCL Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Project Manager (CRM Implementation)
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365, especially the Sales, Service, and CCAS modules. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the CRM implementation space. Attend industry events or webinars where you can meet current employees of HCL or similar companies to gain insights and potentially get referrals.
✨Tip Number 3
Brush up on your project management methodologies, particularly PRINCE2 and AGILE. Being able to discuss how you've applied these methodologies in past projects will demonstrate your capability to manage complex implementations.
✨Tip Number 4
Prepare to showcase your communication skills. Since the role involves liaising with clients and internal teams, practice articulating your thoughts clearly and confidently, as this will be crucial during interviews.
We think you need these skills to ace Senior Project Manager (CRM Implementation)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with D365 Sales, Service, and CCAS. Emphasise your project management skills and any specific methodologies like PRINCE2 or AGILE that you have used.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of CRM processes and your ability to manage complex projects. Mention specific examples from your past work that demonstrate your detail-oriented nature and organisational skills.
Showcase Communication Skills: Since excellent verbal and written communication is essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language in your CV and cover letter.
Highlight Leadership Experience: In your application, provide examples of how you've led teams or managed projects independently. Discuss your experience in conducting meetings and status updates, as these are key responsibilities for the role.
How to prepare for a job interview at HCL Technologies
✨Showcase Your CRM Expertise
Make sure to highlight your experience with D365 Sales, Service, and CCAS during the interview. Be prepared to discuss specific projects you've managed and how you implemented best practices in CRM processes.
✨Demonstrate Project Management Skills
Since the role requires leading mid-sized to enterprise projects, be ready to share examples of how you've successfully managed similar projects. Discuss your familiarity with PRINCE2 or AGILE methodologies and how you've applied them in real-world scenarios.
✨Prepare for Technical Discussions
Expect to engage in technical conversations about Dynamics 365 customizations and data migration. Brush up on your knowledge of system architecture and be ready to explain how you've collaborated with technical teams in the past.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics. Remember, you'll need to liaise with clients at all levels, so showcasing your professional demeanor is key.
