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- Tasks: Support international customers with helpdesk queries and technical issues.
- Company: Join HCLTech, a global leader in technology solutions.
- Benefits: Competitive salary, diverse work culture, and opportunities for growth.
- Why this job: Make a real impact by solving problems for clients worldwide.
- Qualifications: Fluent in English and French, with IT support experience.
- Other info: Dynamic environment focused on sustainability and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Senior analyst – english, french, micros
Job Summary
Location: England
Project role: Senior analyst – english, french, micros
Skills: SERVICE DESK
- Secondary Skills:
- Windows
- SERVICE DESK
No. of positions: 1
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent – representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
Sr Analyst-English,FRENCH,Windows
To perform a support role for our international customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. The main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.
Key Responsibilities
- Provide hardware/software/network problem diagnosis/resolution via telephone for customers end users
- Route problems to internal support group
- Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- Administer and provide User Access in various systems
- Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
- Excellent communication and conversation skills (both verbal and written)
- Fluent English and French
- Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
- Ability to acquire new information quickly and the willingness to do so at all times
Skill Requirements
- Understanding of the IT environment and readiness to learn new processes and technologies
- Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
- ITIL knowledge and certification would be an asset
- Understanding and experience of ITSM tools like ServiceNow, Remedy, Jira etc.
Certification
1 year of previous IT experience (Customer Service & Technical Support)
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Senior analyst - english, french, micros employer: HCL Technologies
Contact Detail:
HCL Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior analyst - english, french, micros
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know someone who knows someone, and a personal recommendation can really give you the edge.
✨Tip Number 2
Prepare for those interviews! Research HCLTech and understand their values, especially around ESG. We want to see how you can fit into our culture and contribute to our mission.
✨Tip Number 3
Practice your problem-solving skills. As a Senior Analyst, you'll need to diagnose issues quickly. We suggest running through some common IT scenarios to sharpen your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining the team at HCLTech.
We think you need these skills to ace Senior analyst - english, french, micros
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Analyst role. Highlight your experience with service desk support, Windows OS, and any relevant IT certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your bilingual skills in English and French will benefit our international customers. Let us know why you’re the perfect fit!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved IT issues in the past. We love seeing candidates who can think on their feet and provide great customer service, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at HCL Technologies
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Windows OS and ITSM tools like ServiceNow or Jira. Be ready to discuss your previous experience in customer service and technical support, as this will show you understand the role inside out.
✨Language Skills Matter
Since the job requires fluency in both English and French, practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so be prepared to answer questions in both tongues.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've diagnosed and resolved issues in the past. Think about specific situations where you had to think on your feet and how you managed to guide clients through corrective steps. This will highlight your resourcefulness and customer handling skills.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s approach to ESG or their tech solutions. This shows that you’re genuinely interested in their mission and values, and it gives you a chance to engage with the interviewer on a deeper level.
