Sr subject matter expert (support&ops) in London

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here.

Role Definition

We are looking for a proactive and customer-focused individual to oversee the end-to-end delivery of large-scale, complex data center projects, ensuring alignment with business objectives with 3-5 years focused on enterprise data center environments along with Zero Touch Provisioning (ZTP).

Responsibilities

• Oversee the end-to-end delivery of large-scale, complex data center projects, ensuring alignment with business objectives.
• Develop and maintain detailed project plans, including schedules, resource allocation, risk management, and stakeholder communication.
• Coordinate with cross-functional teams (networking, security, operations, etc.) to ensure seamless project execution.
• Act as the primary point of contact for stakeholders, including senior leadership, clients, and vendors.
• Facilitate regular updates, status reports, and meetings to keep all parties informed of progress, risks, and issues.
• Provide technical guidance and support to teams working on data center infrastructure, ensuring adherence to best practices and industry standards.
• Lead the design and implementation of robust, scalable, and secure data center solutions, including networking, storage, and compute infrastructure.
• Ensure that all technical solutions meet the organization’s security, compliance, and performance requirements.
• Manage project budgets, ensuring that all expenditures are tracked and controlled.
• Optimize resource allocation across projects, balancing the demands of various initiatives while maintaining high levels of efficiency and productivity.
• Work with procurement teams to manage vendor relationships and contracts related to data center hardware, software, and services.
• Ensure all data center projects comply with relevant regulatory requirements, industry standards, and internal governance policies.
• Develop and enforce policies and procedures related to data center operations, security, and disaster recovery.
• Implement process improvements and adopt new technologies to enhance the efficiency, reliability, and scalability of data center operations.
• Stay updated with the latest trends and technologies in data center management and assess their applicability to the organization’s needs.
• Track project progress, provide regular updates to stakeholders and prepare status reports, dashboards, and presentations to communicate project status and performance.
• Ensure service level contracts are in place with the OEMs.
• Coordinate logistics and project management activities based on consultations with stakeholders.

Desired Skills and Experience

• Desirable skills include proficiency in technology concepts, networking, security, and cloud computing.
• Operational Compliance, Organizational Development, Data Analysis, Interpersonal Communication, Agile Project Management, Order Management, Vendor Relations, Time Management.
• Experience Required – 8+ Years of relevant experience with at least 3-5 years focused on enterprise data center environments.
• Certification – PMP, CSM, PSM, any Agile certification preferred and relevant technical certifications like CCNP.

Benefits

A supportive, diverse, and global team with a brilliant culture. Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance.

To know more about us visit – www.hcltech.com