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- Tasks: Support international customers with helpdesk queries and technical issues.
- Company: Join HCLTech, a global leader in technology solutions.
- Benefits: Competitive salary, diverse work culture, and opportunities for growth.
- Why this job: Make a real impact by solving problems for clients worldwide.
- Qualifications: Fluent in English and French, with IT support experience.
- Other info: Dynamic environment focused on sustainability and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Location: England
Project role: Senior analyst - English, French, Micros
Skills: Service Desk
No. of positions: 1
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners.
Key Responsibilities:
- Provide hardware/software/network problem diagnosis/resolution via telephone for customers end users
- Route problems to internal support group
- Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- Administer and provide User Access in various systems
- Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Skill Requirements:
- Understanding of the IT environment and readiness to learn new processes and technologies
- Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
- ITIL knowledge and certification would be an asset
- Understanding and experience of ITSM tools like ServiceNow, Remedy, Jira etc.
- 1 year of previous IT experience (Customer Service & Technical Support)
Senior analyst - english, french, micros in London employer: HCL Technologies
Contact Detail:
HCL Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior analyst - english, french, micros in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that senior analyst role.
✨Tip Number 2
Prepare for those interviews! Research common questions for analysts and practice your responses. We recommend using the STAR method to structure your answers – it’ll help you showcase your problem-solving skills effectively.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in English and French, make sure to highlight your bilingual abilities during interviews. We want to see how you can leverage that to enhance customer support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us at StudySmarter.
We think you need these skills to ace Senior analyst - english, french, micros in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Analyst role. Highlight your experience with service desk support, Windows OS, and any relevant IT certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your bilingual skills in English and French will benefit our international customers. Let us know why you’re the perfect fit!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved IT issues in the past. We love seeing candidates who can think on their feet and provide great customer service, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at HCL Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, MS Office, and ITSM tools like ServiceNow or Jira. Be ready to discuss how you've used these in past roles, as this will show your technical prowess and readiness for the Senior Analyst position.
✨Show Off Your Language Skills
Since fluency in English and French is key for this role, practice speaking about your experiences in both languages. You might even want to prepare a few answers in French to demonstrate your comfort level during the interview.
✨Customer Service is Key
Prepare examples that showcase your customer handling skills. Think of times when you resolved a tricky issue or turned a frustrated client into a satisfied one. This will highlight your resourcefulness and ability to handle unforeseen situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.