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For Companies At a Glance
- Tasks: Enhance operational efficiency through automation tools and asset management.
- Company: Join HCLTech, a global leader in technology solutions.
- Benefits: Competitive salary, flexible work options, and career development opportunities.
- Why this job: Make a real impact by improving IT services and customer satisfaction.
- Qualifications: Knowledge of asset management and strong problem-solving skills required.
- Other info: Dynamic team environment with a focus on sustainability and innovation.
The predicted salary is between 36000 - 60000 £ per year.
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere - our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
- Adhere to quality standards and regulatory requirements by implementing best practices in asset management services to ensure compliance with company policies.
- Provide on-call support for escalated issues, performing root cause analysis using asset management tools to identify and rectify recurring problems.
- Conduct knowledge base updates and management, facilitating training sessions for new hires and coaching analysts to enhance team capabilities.
- Independently resolve tickets within the agreed service level agreement (SLA) for ticket volume and response time, utilizing asset management software to track and manage incidents effectively.
- Ensure a positive customer experience and high customer satisfaction (CSAT) scores by striving for first call resolution and minimizing rejected resolutions and reopened cases.
Skill Requirements
- In-depth knowledge of asset management services and tools.
- Strong analytical and problem-solving skills.
- Proficient in ticketing systems and incident management processes.
- Excellent communication and interpersonal skills.
Certification
- ITIL Foundation Certification (optional but valuable).
- Certification in Asset Management (optional but valuable).
Administrator - desk side services, amt employer: HCL Technologies
Contact Detail:
HCL Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - desk side services, amt
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at HCLTech. A friendly chat can open doors and give you insider info on the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by researching common questions for Administrator roles. Think about how your skills in asset management and problem-solving can shine through. We want to see you confident and ready to tackle any scenario!
✨Tip Number 3
Showcase your soft skills! Communication and teamwork are key in this role. Be ready to share examples of how you've worked with others to solve problems or improve processes. We love hearing about your collaborative spirit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at HCLTech. Let’s supercharge progress together!
We think you need these skills to ace Administrator - desk side services, amt
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with asset management services and tools in your application. We want to see how your skills align with the role, so don’t hold back on showcasing your analytical and problem-solving abilities!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention how your past experiences relate to the key responsibilities listed in the job description. This shows us you’re genuinely interested and have done your homework!
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Share a bit about yourself and your passion for the role, but also ensure it reflects your understanding of our company culture and values.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HCL Technologies
✨Know Your Asset Management Tools
Make sure you brush up on your knowledge of asset management services and tools. Be ready to discuss how you've used these in past roles, as well as any specific software you're familiar with. This will show that you understand the core responsibilities of the position.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous jobs. Think about times when you performed root cause analysis or resolved tickets efficiently. Sharing these stories will highlight your analytical skills and ability to work under pressure.
✨Communicate Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member. Focus on being concise while still providing enough detail to showcase your experience.
✨Show Enthusiasm for Customer Satisfaction
Be prepared to discuss how you ensure a positive customer experience. Share specific instances where you achieved high customer satisfaction scores or resolved issues on the first call. This will demonstrate your commitment to delivering quality service.
