At a Glance
- Tasks: Resolve escalations and incidents while ensuring top-notch customer satisfaction.
- Company: Join a leading tech firm focused on Azure operations and support.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with mentorship opportunities and a focus on innovation.
- Why this job: Be at the forefront of Azure technology and make a real difference in customer experiences.
- Qualifications: 7-10 years IT experience with strong Azure operations and troubleshooting skills.
The predicted salary is between 60000 - 80000 £ per year.
To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.
Key Responsibilities
- Common Operations Responsibilities (Applicable to All Roles – L2 & L3)
- OS & Platform Patching: Monthly/weekly OS and platform patching of Azure VMs and PaaS services. Patch validation, compliance tracking, and post-patch verification.
- Backup & Restore Operations: Daily monitoring of Azure Backup jobs (VMs, PaaS-supported workloads). Backup validation, restore testing, and failure remediation.
- Monitoring & Alert Management: Proactive monitoring using Azure Monitor, Log Analytics, Alerts. Availability, performance, and capacity monitoring. Alert tuning and noise reduction.
- Basic Automation: PowerShell/Azure CLI/Python scripts for routine operational tasks. Automation of health checks, reports, and repetitive activities.
- Weekly/Monthly Data Management: Capacity utilization reports (compute, storage, backup). Monthly operational dashboards and health reports.
- Incident & Troubleshooting: Troubleshooting Azure compute, network, storage, and PaaS services. Support for AVS and Azure Stack HCI platforms.
- Knowledge Management: Create and maintain KB articles, SOPs, and runbooks. Update documentation after incidents and changes.
- Problem Management: Identify recurring issues and raise problem records. Support root cause identification and preventive fixes.
- Priority Incident Management: End-to-end ownership of P1/P2 incidents. Incident bridge participation and customer coordination.
- Customer Communication: Handle customer calls, MSR/Major Service Restoration. Provide timely status updates during incidents.
- Operational Governance: Participate in daily, weekly, bi-weekly, and monthly operational calls. QBR, capacity planning, and service review meetings.
- Azure Administrator – L3 (IaaS/PaaS | Operations & Escalation)
- Role Summary: L3 Azure Administrator responsible for complex escalations, RCA, automation, security, and platform stability.
- Key Responsibilities: L3 ownership of complex Azure incidents and escalations. Deep troubleshooting of Azure IaaS, PaaS and DevOps. Patch strategy planning and compliance reporting. Backup architecture review, restore validation, and DR drills. Advanced automation and monitoring improvements. Problem management and preventive action implementation. Lead MSR, QBR, and capacity planning discussions. Mentor L2 teams and improve SOPs/KB articles.
- Skills & Experience: 7–10+ years overall IT experience, 4–6+ years Azure operations expertise, strong RCA, troubleshooting, and security skills, advanced PowerShell/Azure CLI/Python automation, Azure networking and governance expertise.
Subject Matter Expert (Support&Ops) employer: HCL Technologies Limited
As a Track Lead in MDM Intune, you will join a forward-thinking organisation that prioritises employee growth and development, offering access to higher education programmes and skills resources. Our collaborative work culture fosters innovation and ensures that your contributions directly enhance the stability and security of our endpoint ecosystem, impacting nearly all users across the enterprise. With generous personal time off and family benefits, we are committed to supporting a balanced and fulfilling work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Subject Matter Expert (Support&Ops)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HCL Technologies Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HCL Technologies Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HCL Technologies Limited!
✨Direct Apply to HCL Technologies Limited
Let's not forget to apply directly through the HCL Technologies Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Subject Matter Expert (Support&Ops)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HCL Technologies Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HCL Technologies Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HCL Technologies Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
