At a Glance
- Tasks: Manage major incidents and ensure quick restoration of services across global teams.
- Company: Join a leading tech firm focused on operational excellence and innovation.
- Benefits: Attractive salary, flexible working hours, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with global collaboration opportunities.
- Why this job: Be part of a dynamic team making a real difference in incident management.
- Qualifications: Experience in incident management and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
The Global Incident Management (GIM) function ensures a timely and effective response to major incidents, aiming to restore normal service operations as quickly as possible. The team is responsible for overseeing the Major Incident Management process, ensuring compliance with established processes/procedures, operating a “follow the sun” service model across three regions to provide 24/7 and 365-days support. The US Regional Lead is an integral part of the Global Incident Management Function within Operations Management, Technology, Data.
SME - Incident Management, ServiceNow employer: HCL Technologies Limited
As a Track Lead in MDM Intune, you will join a forward-thinking organisation that prioritises employee growth and development, offering access to higher education programmes and skills resources. Our collaborative work culture fosters innovation and ensures that your contributions directly enhance the stability and security of our endpoint ecosystem, impacting nearly all users across the enterprise. With generous personal time off and family benefits, we are committed to supporting a balanced and fulfilling work-life experience.
