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For Companies At a Glance
- Tasks: Lead multiple teams to drive growth and ensure operational excellence across various accounts.
- Company: Join HCLTech, a global leader in technology with a people-first culture.
- Benefits: Enjoy personal time off, parental benefits, and access to education resources.
- Why this job: Make a real impact while advancing your career in a dynamic tech environment.
- Qualifications: Strong leadership skills and experience in managing teams and operations.
- Other info: Be part of a diverse team with opportunities for professional growth and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
To effectively manage multiple teams handling multiple EE/EN/NN accounts and plan/implement strategies to drive growth and margin improvement.
Key Responsibilities
- To effectively drive multiple teams in delivering EE/EN/NN accounts as per SOW commitments and oversee all facets of delivery ensuring high operational & delivery excellence standards are met across all accounts.
- To strategize and execute operations towards organizational objectives and support achievement of desired goals and objectives at the NORAM level.
- To oversee overall P&L and execute strategies to improve account margins & enhance growth of new business.
- To oversee governance of all risks, issues, BCP/DR strategies and mitigation plans.
- To lead, guide, manage, develop, engage and retain the team.
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
- Personal time off
- Maternity and paternity benefits
- Access to skills / higher education programs/resources
- Discounts on products and services via Benefit Box
- Participate in CSR programs and live life with a purpose
- Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
Service Success Head employer: HCL Technologies Limited
Contact Detail:
HCL Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Success Head
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources. The more comfortable you are answering questions, the more confident you'll feel when it counts.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us at HCLTech. It shows initiative and enthusiasm, which we really value.
We think you need these skills to ace Service Success Head
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Success Head role. Highlight your experience in managing teams and driving growth, as this will show us you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've improved margins or led successful projects. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional achievements. A bit of your unique flair can go a long way!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This helps us keep track of all applications and ensures you’re considered for the role!
How to prepare for a job interview at HCL Technologies Limited
✨Know Your Numbers
As a Service Success Head, you'll need to be comfortable with P&L statements and growth metrics. Brush up on your financial acumen and be ready to discuss how you've improved margins or driven growth in previous roles.
✨Team Leadership Stories
Prepare specific examples of how you've led, guided, and developed teams in the past. Think about challenges you faced and how you engaged your team to overcome them. This will show your potential employer that you can manage multiple teams effectively.
✨Strategic Thinking
Be ready to talk about your approach to strategising and executing operations. Have a few strategies in mind that you've implemented successfully before, especially those that align with organisational objectives. This will demonstrate your ability to think critically and plan effectively.
✨Risk Management Insights
Since overseeing governance of risks and issues is key, prepare to discuss your experience with BCP/DR strategies. Share examples of how you've identified risks and implemented mitigation plans, showcasing your proactive approach to problem-solving.
