Optimise existing customer journeys to improve performance and outcomes. Support development of new customer propositions aligned to business goals. Apply test‑and‑learn approaches to validate journey improvements. Collaborate with cross‑functional teams to implement and scale enhancements. Track journey performance metrics and contribute to growth initiatives.
Lead optimisation of complex, end‑to‑end customer journeys across channels. Own development and scaling of new customer propositions. Drive experimentation frameworks using test‑and‑learn methodologies to deliver measurable impact. Influence senior stakeholders and align journey strategy with long‑term growth objectives. Embed continuous improvement practices to drive sustainable growth.
Key Responsibilities
- Lead and manage project teams to deliver projects within scope, on time, and within budget.
- Serve as the scrum master, facilitating agile ceremonies, removing impediments, and ensuring adherence to scrum principles.
- Implement and oversee change management processes to effectively manage project scope changes.
- Develop project plans, timelines, and milestones to track project progress and communicate updates to stakeholders.
- Conduct risk assessments and develop mitigation strategies to address project risks.
- Collaborate with cross‑functional teams to ensure alignment and successful project execution.
- Monitor and report on project performance metrics to identify areas for improvement and optimise project delivery.
Skill Requirements
- Expertise in scrum master practices, including facilitating scrum events, coaching the team, and removing obstacles.
- In‑depth knowledge of project management and change management principles and methodologies.
- Proficiency in agile methodology, with the ability to effectively apply agile practices in project management.
- Strong communication and leadership skills to guide project teams and collaborate with stakeholders.
- Excellent problem‑solving abilities and decision‑making skills to address project challenges effectively.
- Ability to prioritise tasks, manage time efficiently, and adapt to changing project requirements.
- Detail‑oriented with strong organisational skills to ensure project deliverables meet quality standards.
Other Requirements
- Project Management Professional (PMP), Certified Scrum Master (CSM), Agile Certified Practitioner (PMI‑ACP).
Benefits
- Personal time off.
- Maternity and paternity benefits.
- Access to skills/higher education programs and resources.
- Discounts on products and services via Benefit Box.
- Participation in CSR programs and live life with a purpose.
- Opportunities to grow and advance your career.
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
