- Ability to display good control on grammar.
- Fluency and Coherence.
- Interactive communication
- Pronunciation and accent
- Lexical Resource
Operational Evaluation –
Knowledge about the customer service industry and skills required
- Logical thinking
- Work Ethics
- Displays good thought process and planned approach towards work
- Strong team player
- Should be able to handle pressure and stress in times of need
Key Responsibilities
Language-
- Ability to display good control on grammar.
- Fluency and Coherence.
- Interactive communication
- Pronunciation and accent
- Lexical Resource
Operational Evaluation –
Knowledge about the customer service industry and skills required
- Logical thinking
- Work Ethics
- Displays good thought process and planned approach towards work
- Strong team player
- Should be able to handle pressure and stress in times of need
Skill Requirements
Language-
- Ability to display good control on grammar.
- Fluency and Coherence.
- Interactive communication
- Pronunciation and accent
- Lexical Resource
Operational Evaluation –
Knowledge about the customer service industry and skills required
- Logical thinking
- Work Ethics
- Displays good thought process and planned approach towards work
- Strong team player
- Should be able to handle pressure and stress in times of need
Other Requirements
Language-
- Ability to display good control on grammar.
- Fluency and Coherence.
- Interactive communication
- Pronunciation and accent
- Lexical Resource
Operational Evaluation –
Knowledge about the customer service industry and skills required
- Logical thinking
- Work Ethics
- Displays good thought process and planned approach towards work
- Strong team player
- Should be able to handle pressure and stress in times of need
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.
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Senior Process Associate-Voice employer: HCL Technologies Limited
HCL Technologies Limited is an exceptional employer located in the vibrant City of London, offering a dynamic work culture that prioritises employee growth and development. With a strong focus on customer service excellence and operational efficiency, employees benefit from comprehensive training programs and opportunities to enhance their skills while contributing to meaningful projects. The collaborative environment fosters innovation and teamwork, making it an ideal place for those seeking a rewarding career in program and project management.
