At a Glance
- Tasks: Lead ITSM integration projects and transform local processes to global standards.
- Company: Join HCLTech, a global leader in technology with a people-first culture.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Exciting opportunities for professional development and collaboration with diverse teams.
- Why this job: Make a real impact by streamlining IT processes across the globe.
- Qualifications: 5+ years in business analysis and project management, preferably in IT services.
The predicted salary is between 63000 - 77000 £ per year.
Job role: Business Analyst / Project Manager
We are seeking an experienced Business Analyst / Project Manager to support the Purple Onboarding ITSM Stream, focused on integrating new ERGO entities into standardized global IT Service Management processes and platforms.
The role will support the transition from local ITSM processes and tools to global standards across Change Management, Incident Management, Problem Management, IT Service Continuity Management, and CMDB integration.
The successful candidate will work closely with the Technical Lead, core project team, local technical teams, internal SMEs, and business stakeholders to analyze current processes, clarify onboarding requirements, coordinate delivery activities, support governance, and ensure smooth onboarding of participating entities into the global Purple landscape.
Key Responsibilities
- Assess each ERGO company’s existing ITSM processes and support transformation toward global guidelines and target-state processes.
- Support onboarding activities for global ITSM processes including Change Management, Incident Management, Problem Management, and IT Service Continuity Management.
- Support technical setup activities required to enable Service Now discovery within the agreed timeframe.
- Coordinate between project resources, local technical teams, internal functions, and SMEs to ensure work packages are delivered in a streamlined manner.
- Produce process and project documentation to support the transition from local as-is ITSM processes to the target global ITSM model.
- Support CMDB setup and integration deliverables required for onboarding new companies into the Purple landscape.
- Work with local teams and internal SMEs to support information-domain compliance based on DORA guidelines.
- Support decision-making and provide direction for ITSM process rollout activities.
- Prepare and support project governance, including clear definition of roles, responsibilities, communication mechanisms, and decision-making structures.
- Participate in weekly status update meetings and other project meetings required to deliver the project objectives.
- Support training and knowledge enablement so that new resources understand group processes and ways of working.
- Record all working hours in Clarity as required.
- Skill Requirements
- Must-Have Skills
- Strong Business Analysis experience in IT environments.
- Project Management experience in IT projects.
- Excellent communication skills and ability to work effectively with business, technical, and project stakeholders.
- Strong stakeholder management capabilities.
- Ability to analyze current-state processes and support transformation to global target-state processes.
- Experience coordinating work packages across project teams, technical teams, and internal functions.
- Strong documentation skills for process analysis, onboarding requirements, technical concepts, and project governance outputs.
Qualifications Required
- Minimum 5+ years of relevant working experience.
- Experience in IT within the financial services or insurance industry is expected for the ideal candidate.
- Project Management accreditation such as PRINCE2 is required or strongly preferred based on the RFP requirement.
- Seniority level expected: Experienced to Senior.
- Other Requirements
- Nice-to-Have Skills
- Previous experience with IT Service Management processes.
- Exposure to Change Management, Incident Management, Problem Management, ITSCM and CMDB processes.
- Experience with Service Now discovery or CMDB-related implementation activities.
- Experience in financial services or insurance industry environments.
- Knowledge of regulatory or compliance-driven environments, including DORA-related considerations.
At HCLTech, you'll supercharge your potential.
You'll find your career.
And you'll find your spark.
All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.
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Senior Business Specialist employer: HCL Technologies Limited
As a Track Lead in MDM Intune, you will join a forward-thinking organisation that prioritises employee growth and development, offering access to higher education programmes and skills resources. Our collaborative work culture fosters innovation and ensures that your contributions directly enhance the stability and security of our endpoint ecosystem, impacting nearly all users across the enterprise. With generous personal time off and family benefits, we are committed to supporting a balanced and fulfilling work-life experience.
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We think this is how you could land Senior Business Specialist
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We think you need these skills to ace Senior Business Specialist
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at HCL Technologies Limited, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at HCL Technologies Limited
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with HCL Technologies Limited’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
