At a Glance
- Tasks: Deliver advanced technical support and ensure operational excellence in security.
- Company: Join HCLTech, a global leader in technology with a people-first culture.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Opportunity to mentor and train new hires in a dynamic team.
- Why this job: Make a real impact on customer satisfaction and security operations.
- Qualifications: Proficiency in Qualys and strong analytical skills required.
The predicted salary is between 58500 - 71500 £ per year.
The Sr Administrator in Support & Operations plays a critical role in delivering advanced technical support and ensuring operational excellence.
This position involves troubleshooting complex incidents and performing root cause analysis, directly impacting customer satisfaction and the organization's security posture.
Key Responsibilities
- 1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Utilizing Qualys And Soc Tools To Maintain Compliance And Enhance Operational Effectiveness.
- 2.
Provide Advanced Support For Complex Incidents Escalated By Analysts, Leveraging Qualys For Vulnerability Management And Soc Tools For Security Incident Response, Ensuring Timely Resolution Of Technical And Security Issues.
- 3.
Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Mentoring And Training New Hires, And Coaching Analysts To Enhance Team Capabilities And Knowledge Sharing.
- 4.
Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Ensuring Seamless Operations And A Robust Security Posture Through Effective Use Of Qualys And Soc Methodologies.
- 5.
Ensure Positive Customer Experiences And High Csat Scores By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopens, And Proactively Addressing Potential Security Threats.
- Skill Requirements
- 1. Proficiency In Qualys For Vulnerability Scanning And Management.
- 2. Solid Understanding Of Security Operations Center (Soc) Processes And Tools.
- 3. Strong Analytical And Troubleshooting Skills For Incident Resolution.
- 4. Familiarity With Customer Service Principles And Practices.
- Other Requirements
- 1. Optional But Valuable: Qualys Certification, Soc Analyst Certification
At HCLTech, you'll supercharge your potential.
You'll find your career.
And you'll find your spark.
All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.
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Senior Administrator - Qualys employer: HCL Technologies Limited
At HCLTech, we pride ourselves on being an exceptional employer that prioritises the growth and well-being of our employees. As a Senior Administrator in Support & Operations, you will thrive in a collaborative work culture that encourages continuous learning and innovation, while also benefiting from our commitment to operational excellence and customer satisfaction. With access to advanced tools like Qualys and opportunities for mentorship, you'll be empowered to make a meaningful impact in a dynamic global environment.
