At a Glance
- Tasks: Support traders on the floor and troubleshoot applications to ensure smooth operations.
- Company: Join a leading asset management firm with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate with top professionals in the industry.
- Why this job: Be at the heart of trading operations and make a real difference in a fast-paced environment.
- Qualifications: Experience in IT support, strong understanding of desktop systems, and excellent problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Job Summary
Floor walking the trade floor – assist traders on the trade floor – troubleshoot trade floor specific applications.
Job Responsibilities
- Understanding of desk side support management duties and processes
- Strong understanding of Break‑Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL
- Strong understanding and skills in SLA and KPI management
- Subject matter expert on end user computing, field services and third‑party partner management that supplies these services and resources for HCL
- Service provision and delivery based on SLAs, assets, call volumes, site criticality and customer requirements
- Provide services and support keeping required SLAs, KPIs and service credit penalties in mind
- Preparation of IT knowledge documents and SOPs on EUC and FSO processes and technical support
- Highlight risks, issues and action logs with management and seek sign‑offs
- Work closely with support teams and third‑party partners and manage the services provided and relationships
- Review with delivery managers
- Periodic reviews with customer and vendors MIS and reporting
Job Description
Good understanding of end user computing IT infrastructure devices to enable understanding of process and requirements – desktops, laptops, printers, handhelds and smartphones. Good understanding of Microsoft Windows desktop operating systems and business productivity applications such as Office. This is to enable understanding of process and requirements when assessing and collecting process requirements and relaying them.
Skill Requirements
- Knowledge of service desk operation and tools; understand service desk ticket concepts in categorization, priorities, workflows for all types of calls such as Break‑Fix, IMAC, service request, problem, change management
- Knowledge of MS Office and Microsoft Project
- Experience in partner management and relationship handling
- Taking ownership of issues through to resolution on all appropriate incidents and requests
- Ability to work in a project‑based environment requiring flexibility and teamwork
- Good understanding of end user computing IT infrastructure devices as above
- Good understanding of Microsoft Windows desktop operating systems and Office
Other Requirements
Good understanding of end user computing IT infrastructure devices, Microsoft Windows desktop OS and business productivity apps – to understand process and requirements when assessing and collecting process requirements and relaying them.
Senior Administrator - Desk Side Services, AMT Asset Management Software employer: HCL Technologies Limited
At AMT Asset Management Software, we pride ourselves on being an exceptional employer that fosters a collaborative and dynamic work environment. Our commitment to employee growth is evident through continuous training opportunities and a strong focus on teamwork, ensuring that our staff are well-equipped to support our traders effectively. Located in a vibrant area, we offer a unique chance to engage with cutting-edge technology while enjoying a supportive culture that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administrator - Desk Side Services, AMT Asset Management Software
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HCL Technologies Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HCL Technologies Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HCL Technologies Limited!
✨Direct Apply to HCL Technologies Limited
Let's not forget to apply directly through the HCL Technologies Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Administrator - Desk Side Services, AMT Asset Management Software
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HCL Technologies Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HCL Technologies Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HCL Technologies Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
