HCL Technologies Limited in Romford seeks a Contact Centre Manager for Life Insurance and Pensions to lead the UK operations and ensure client SLAs are met. You will coach frontline leaders, optimise processes, and manage budgets while embedding a right-first-time approach and a strong focus on regulatory compliance.
Additionally, you will drive business transformation initiatives, build robust client relationships, and contribute to winning new business while maintaining high service quality
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Life Insurance Contact Center Leader in Romford employer: HCL Technologies Limited
HCL Technologies Limited is an exceptional employer located in the vibrant City of London, offering a dynamic work culture that prioritises employee growth and development. With a strong focus on customer service excellence and operational efficiency, employees benefit from comprehensive training programs and opportunities to enhance their skills while contributing to meaningful projects. The collaborative environment fosters innovation and teamwork, making it an ideal place for those seeking a rewarding career in program and project management.
