HCL Technologies Limited seeks an IT Service Delivery Manager to lead the Support IT staff for the Contact Centers in the designated region. This role serves as the primary interface between IT and Operations to ensure business-as-usual IT service delivery and business continuity of critical technology services within the region.
The SDM will manage regional P1/P2 incidents, coordinate with Site Directors and virtual operations leaders, and drive improvements in service levels, change
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Regional IT Service Delivery Lead (Contact Centers) employer: HCL Technologies Limited
HCL Technologies Limited is an exceptional employer located in the vibrant City of London, offering a dynamic work culture that prioritises employee growth and development. With a strong focus on customer service excellence and operational efficiency, employees benefit from comprehensive training programs and opportunities to enhance their skills while contributing to meaningful projects. The collaborative environment fosters innovation and teamwork, making it an ideal place for those seeking a rewarding career in program and project management.
