HCLTech is seeking a proactive on-demand support analyst to independently resolve tickets, provide on-call support and perform root cause analysis to improve CSAT. The role emphasizes adherence to quality standards and timely ticket resolution.
As a global technology company with 223,000+ employees across 60 countries, HCLTech delivers digital, engineering, cloud and AI services to varied industries, including Financial Services, Manufacturing, Life Sciences, Technology and Public Services.
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On-Call Support & Operations Administrator employer: HCL Technologies Limited
HCL Technologies Limited is an exceptional employer located in the vibrant City of London, offering a dynamic work culture that prioritises employee growth and development. With a strong focus on customer service excellence and operational efficiency, employees benefit from comprehensive training programs and opportunities to enhance their skills while contributing to meaningful projects. The collaborative environment fosters innovation and teamwork, making it an ideal place for those seeking a rewarding career in program and project management.
