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- Tasks: Provide advanced technical support and troubleshoot complex incidents for a seamless customer experience.
- Company: Join HCLTech, a global leader in technology with a people-first culture.
- Benefits: Enjoy competitive pay, top-notch healthcare, personal time off, and career growth opportunities.
- Why this job: Make a real impact by resolving technical issues and enhancing customer satisfaction.
- Qualifications: Experience in technical support and strong problem-solving skills required.
- Other info: Be part of a dynamic team with access to training and development resources.
The predicted salary is between 36000 - 60000 £ per year.
To offer advanced technical support, troubleshooting, and root cause analysis to ensure positive customer feedback.
Key Responsibilities
- Adhere to quality standards, regulatory requirements, and company policies.
- Provide support for complex incidents escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
- Work on value‑adding activities such as knowledge base update & management, train freshers, and coach analysts.
- Resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations and security posture.
- Ensure positive customer experience and CSAT through first call resolution, minimized rejected resolutions / reopened cases, and mitigation of security threats.
At HCLTech, you will supercharge your potential. You will find your career. And you will find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Benefits
- Industry‑benchmarked compensation
- Best‑in‑class healthcare benefits
- Personal time off
- Maternity and paternity benefits
- Access to skills / higher education programs/resources
- Discounts on products and services via Benefit Box
- Participation in CSR programs and living life with a purpose
- Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not all.
Sr Administrator (Support & Operations) in London employer: HCL Technologies Limited
Contact Detail:
HCL Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr Administrator (Support & Operations) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at HCLTech on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Sr Administrator role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and troubleshooting techniques. We recommend practising common scenarios you might face in the role, so you can showcase your problem-solving abilities.
✨Tip Number 3
Showcase your customer service skills! During interviews, share examples of how you've ensured positive customer experiences in the past. This will highlight your fit for the role and the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the HCLTech team.
We think you need these skills to ace Sr Administrator (Support & Operations) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sr Administrator role. Highlight your technical support experience and any relevant troubleshooting skills. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved complex issues in the past. We love candidates who can demonstrate their ability to perform root cause analysis and implement effective solutions.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. A bit of authenticity can make your application stand out from the crowd!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HCL Technologies Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to support and operations. Be prepared to discuss troubleshooting methods, root cause analysis, and how you've resolved complex incidents in the past. This will show that you can handle the advanced technical support required for the role.
✨Demonstrate Customer-Centric Thinking
Since ensuring a positive customer experience is key, think of examples where you've achieved first call resolution or improved customer satisfaction. Share specific instances where your actions directly led to positive feedback from customers, as this will highlight your commitment to service excellence.
✨Showcase Your Collaborative Spirit
Collaboration is crucial in this role, so be ready to talk about how you've worked with other teams to resolve issues. Discuss any experiences where you’ve trained others or contributed to knowledge base updates, as this shows your willingness to support your colleagues and improve overall team performance.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving skills. Think through potential security threats or complex tickets you might encounter and how you would approach them. Practising these scenarios will help you articulate your thought process clearly during the interview.