At a Glance
- Tasks: Lead process improvements and manage delivery for top-notch client satisfaction.
- Company: Join HCLTech, a global leader in technology with a people-first culture.
- Benefits: Enjoy personal time off, education resources, and discounts on products.
- Other info: Opportunities for growth and participation in meaningful CSR programs.
- Why this job: Make a real impact while advancing your career in a dynamic environment.
- Qualifications: Experience in program management and strong team leadership skills.
The predicted salary is between 50000 - 70000 £ per year.
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Responsibilities
- Anchor process improvement/compliance (human error reporting) and other organizational initiatives (automation, Lean IT implementation)
- Plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met.
- Guide, manage, develop, engage the team thereby ensuring employee retention
- Ensure customer engagement / satisfaction and referenceability
- Ensure upskill/creation of resources through internal academies / trainings and growth rotation
Benefits
- Personal time off
- Maternity and paternity benefits
- Access to skills / higher education programs/resources
- Discounts on products and services via Benefit Box
- Participate in CSR programs and live life with a purpose
- Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
Service Delivery Manager (DFS) in London employer: HCL Technologies Limited
At HCLTech, we prioritise our people, fostering a vibrant work culture that encourages personal and professional growth. As a Service Delivery Manager, you'll benefit from comprehensive training programmes, generous leave policies, and the opportunity to engage in meaningful CSR initiatives, all while being part of a global team dedicated to innovation and excellence. Join us in a dynamic environment where your contributions are valued and your career can truly flourish.
