HCL Technologies Limited is seeking a LAN/WAN Support Administrator to independently resolve technical issues, provide on-call support, and perform root cause analyses. The role emphasizes delivering high-quality customer service and operational excellence across UK networks.
The candidate will troubleshoot incidents to meet SLAs, document resolutions, mentor junior staff, and strive to improve first call resolution and CSAT scores while maintaining adherence to company policies and standards.
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LAN/WAN Network Support Specialist employer: HCL Technologies Limited
HCL Technologies Limited is an exceptional employer located in the vibrant City of London, offering a dynamic work culture that prioritises employee growth and development. With a strong focus on customer service excellence and operational efficiency, employees benefit from comprehensive training programs and opportunities to enhance their skills while contributing to meaningful projects. The collaborative environment fosters innovation and teamwork, making it an ideal place for those seeking a rewarding career in program and project management.
