HCLTech in the United Kingdom seeks a Subject Matter Expert (Support & Ops) to drive timely resolution of escalations and incidents, ensuring quality and SLA adherence while improving support operations.
You will mentor team members, prepare SOPs, validate change plans, engage with customers, and provide actionable insights via RCAs and trend analyses to boost customer satisfaction and operational performance.
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Incident & Program Management Specialist employer: HCL Technologies Limited
HCL Technologies Limited is an exceptional employer located in the vibrant City of London, offering a dynamic work culture that prioritises employee growth and development. With a strong focus on customer service excellence and operational efficiency, employees benefit from comprehensive training programs and opportunities to enhance their skills while contributing to meaningful projects. The collaborative environment fosters innovation and teamwork, making it an ideal place for those seeking a rewarding career in program and project management.
