HCLTech in the United Kingdom is seeking a Subject Matter Expert (Support & Ops) to drive timely resolution of escalations and incidents, using deep Google Cloud Platform expertise to protect service quality and SLAs. The role requires active stakeholder engagement to ensure effective communication and adherence to established processes.
You will mentor team members, prepare SOPs, validate change plans, and contribute to capacity planning for GCP resources, while producing root cause and trend
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GCP Support & Operations SME: Incident Expert employer: HCL Technologies Limited
HCL Technologies Limited is an exceptional employer located in the vibrant City of London, offering a dynamic work culture that prioritises employee growth and development. With a strong focus on customer service excellence and operational efficiency, employees benefit from comprehensive training programs and opportunities to enhance their skills while contributing to meaningful projects. The collaborative environment fosters innovation and teamwork, making it an ideal place for those seeking a rewarding career in program and project management.
