At a Glance
- Tasks: Lead SAP delivery for a luxury fashion brand, ensuring seamless application support and enhancements.
- Company: Join a prestigious luxury fashion retail brand with a focus on innovation.
- Benefits: Competitive salary, global exposure, and opportunities for professional growth.
- Other info: Work with senior stakeholders and enjoy a dynamic, fast-paced environment.
- Why this job: Make a significant impact on a marquee retail platform and drive modernization at scale.
- Qualifications: Experience in SAP AFS/FICO, operations excellence, and vendor management.
The predicted salary is between 63000 - 77000 £ per year.
About the role
We’re hiring a seasoned Service Delivery Manager (SDM) to lead a high-scale SAP landscape for a luxury fashion retail brand—covering end-to-end application development, enhancements, and 24×7 application support. You’ll own service outcomes, orchestrate multi-vendor teams, drive platform modernization, and safeguard business continuity across core retail processes: merchandise buying, allocation, pricing, promotions, inventory, omni-channel operations, and financial close.
What you’ll do
- Service Delivery & Operations: Own E2E delivery across incident, problem, change, release, environment, knowledge. Establish and enforce SLAs/OLAs, SLOs, runbooks, KT plans, and operational agreements across vendors. Lead RCA and permanent fixes; improve MTTR, reduce repeat incidents, and optimize backlog. Govern batches, jobs, and interfaces (POS, e-Commerce, WMS), ensuring cutover readiness and seasonal stability.
- Program & Stakeholder Management: Act as SPOC for Business, IT, Finance, Retail Ops, and regional teams. Run weekly/monthly governance (release readiness, demand management). Translate priorities into delivery roadmaps, release plans, and capacity forecasts.
- Financials & Commercials: Own budgets, forecasts, SOWs/MSAs, resource planning, and cost optimization. Champion automation (self-healing, AIOps, observability), CI/CD, test automation, and reusable accelerators. Guide solutioning across SAP AFS, Retail Pricing/Promotions, FICO (GL, AP/AR, Asset Accounting, COPA), and cross-module touchpoints. Build, coach, and retain a high-performing functional + technical team (SAP Retail/AFS/FICO, Integration, ABAP). Establish L3 expertise, shift models, and follow-the-sun support for global operations.
What you’ll bring (must-have)
- SAP AFS: size/color matrix, seasonality, collections, allocation, replenishment for fashion.
- SAP FICO: financial close, AP/AR, GL, asset accounting, costing, COPA; integration with retail operations.
- Operations Excellence: ITIL v3/v4, incident/problem/change, RCA, release/environment management.
- Retail Domain Expertise: luxury fashion calendar cycles, markdowns, promotions, product lifecycle, peak events, omni-channel.
- Governance & Commercials: budget ownership, vendor management, KPIs/SLAs, contractual adherence.
Nice to have
- SAP CAR: real-time transactions, POS, forecasting, inventory visibility.
- ABAP: ability to guide technical teams, review designs/estimates, ensure performance & code quality (no hands-on coding).
- Enterprise apps & integrations: POS/OMS/eCommerce/WMS, API/Middleware (SAP PO/PI, CPI), microservices.
- DevOps/AIOps: CI/CD pipelines for SAP transports, proactive monitoring, automation.
- Cloud/Infra awareness: hyperscaler hosting, DR/BCP, performance & scalability.
Executive communication, adaptability to retail calendar & market shifts.
Education & Certifications
Bachelor’s/Master’s in Engineering/Technology/Business (or equivalent). Preferred: ITIL v4, SAP certifications (Retail/AFS/FICO/CAR), PMP/Prince2, SAFe/Agile.
Impact a marquee retail platform end-to-end, lead modernization at scale, and work with senior stakeholders across business and technology. Competitive compensation, global exposure, and the opportunity to shape operating excellence.
Apply now. Submit your LinkedIn application with a short note highlighting your SAP Retail/AFS delivery programs and peak-season stabilization experience. Shortlisted candidates will be contacted for next steps.
Seniority level: Director
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
SAP Retail / AFS delivery Manager in England employer: HCL Technologies Limited
HCL Technologies Limited is an exceptional employer located in the vibrant City of London, offering a dynamic work culture that prioritises employee growth and development. With a strong focus on customer service excellence and operational efficiency, employees benefit from comprehensive training programs and opportunities to enhance their skills while contributing to meaningful projects. The collaborative environment fosters innovation and teamwork, making it an ideal place for those seeking a rewarding career in program and project management.
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We think this is how you could land SAP Retail / AFS delivery Manager in England
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We think you need these skills to ace SAP Retail / AFS delivery Manager in England
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HCL Technologies Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
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How to prepare for a job interview at HCL Technologies Limited
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
