At a Glance
- Tasks: Lead a team providing onsite IT support and ensure top-notch customer satisfaction.
- Company: Dynamic asset management firm focused on innovative IT solutions.
- Benefits: Competitive pay, excellent healthcare, personal time off, and career growth opportunities.
- Other info: Engaging work environment with access to training and CSR initiatives.
- Why this job: Join a supportive team and make a real difference in tech support.
- Qualifications: Degree in IT or related field with 5+ years of IT support experience.
The predicted salary is between 45000 - 55000 £ per year.
The Deskside Support Group Manager leads a team of IT professionals who provide onsite technical support to end‑users. The role ensures efficient delivery of hardware, software, and network troubleshooting services, manages escalations, and maintains high levels of customer satisfaction.
Key Responsibilities
- Supervise, mentor, and develop a team of deskside support technicians.
- Oversee daily operations, ensuring timely resolution of incidents and service requests.
- Establish and monitor performance metrics and service level agreements (SLAs).
- Collaborate with other IT teams to coordinate projects and elevate complex technical issues.
- Maintain inventory of IT assets and ensure compliance with company policies and procedures.
- Manage customer communications and feedback to drive continuous service improvement.
- Develop training materials and provide ongoing education for deskside support staff.
Qualifications & Experience
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 5+ years of experience in IT support, with at least 2 years in a supervisory or managerial role.
- Strong technical knowledge of Windows and Mac operating systems, common business applications, and network troubleshooting.
- Excellent leadership, communication, and organizational skills.
- Ability to manage multiple priorities and work effectively under pressure.
- ITIL or similar service management certification is a plus.
Benefits
- Industry‑benchmarked compensation
- Best‑in‑class healthcare benefits
- Personal time off
- Maternity and paternity benefits
- Access to skills / higher education programs/resources
- Discounts on products and services via Benefit Box
- Participation in CSR programs and live life with a purpose
- Opportunities to grow and advance your career
SME - Desk Side Services, AMT Asset Management Software in Bristol employer: HCL Technologies Limited
At AMT Asset Management Software, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through our access to skills and higher education programmes, alongside industry-benchmarked compensation and comprehensive healthcare benefits. Located in a vibrant area, we offer unique opportunities for career advancement while encouraging participation in CSR initiatives, allowing you to make a meaningful impact both within the company and the community.
StudySmarter Expert Advice🤫
We think this is how you could land SME - Desk Side Services, AMT Asset Management Software in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HCL Technologies Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HCL Technologies Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HCL Technologies Limited!
✨Direct Apply to HCL Technologies Limited
Let's not forget to apply directly through the HCL Technologies Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace SME - Desk Side Services, AMT Asset Management Software in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HCL Technologies Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HCL Technologies Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HCL Technologies Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
