At a Glance
- Tasks: Provide top-notch IT support for Windows and mobile platforms to global users.
- Company: Join HCL Technologies, a leader in tech solutions with a global presence.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
- Why this job: Make a difference by solving real-world tech issues and enhancing user experience.
- Qualifications: Bachelor's degree in Computer Science and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
HCL Technologies Limited is seeking a Senior Analyst to provide first-line and L1.5 support for incidents and requests across Windows, i OS, Android, and associated infrastructure.
The role covers global users, with strong emphasis on customer communication and adherence to SLAs.
Based in London, the incumbent will resolve issues via Service Now/ITSM tools, perform triage, and collaborate with global teams.
A bachelor’s degree in CS and flexibility for shifts is preferred.
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Bilingual IT Service Desk Analyst (EN/DE) – Windows Support employer: HCL Technologies Limited
As a Track Lead in MDM Intune, you will join a forward-thinking organisation that prioritises employee growth and development, offering access to higher education programmes and skills resources. Our collaborative work culture fosters innovation and ensures that your contributions directly enhance the stability and security of our endpoint ecosystem, impacting nearly all users across the enterprise. With generous personal time off and family benefits, we are committed to supporting a balanced and fulfilling work-life experience.
