We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Join a dynamic and innovative team, a global initiative designed to provide walk-in IT support and empower employees through hands-on assistance and guidance. With 13 Tech Lounges worldwide, this role offers a unique opportunity to be part of a creative and rewarding environment where technology meets exceptional customer service.
We are seeking a English-speaking IT support technician with strong customer service skills to deliver face-to-face technical assistance to employees at our UK Tech Lounge. You will play a key role in enhancing user productivity, satisfaction, and engagement by resolving technical issues, offering expert advice, and showcasing new digital tools and capabilities.
Note: This is Part time role, 20 hours a week instead of 40 hours
- Working days: 3 days per week(Monday through Wednesday)
- Shift timings : 6:30 AM to 3:00 PM or 7:30 AM to 4:00 PM
Key Responsibilities:
- Deliver direct, in-person IT support for corporate devices (desktops, laptops, mobile phones), telecom services, email systems, and other digital workplace tools.
- Provide walk-up and deskside support within the designated coverage area.
- Conduct triage and troubleshooting, offer guidance, and develop solutions for common challenges with office software and tools.
- Collaborate with internal IT teams to ensure effective problem resolution and root cause analysis.
- Manage customer queues and maintain accurate support documentation.
- Identify and elevate issues proactively to the Tech Lounge Lead.
- Contribute ideas to prevent recurring incidents and improve overall employee productivity.
- Promote a culture of continuous learning and knowledge sharing.
- Ensure a world-class support experience with a strong focus on quality and customer satisfaction.
Technical Responsibilities:
- Respond to user inquiries related to hardware, software, and networking.
- Set up and configure equipment, including operating systems and applications.
- Perform remote and on-site troubleshooting.
- Maintain detailed records of technical issues and resolutions.
- Apply software updates and security patches.
- Provide clear, user-friendly instructions and support.
Required Qualifications:
- Fluency in English (spoken and written) is mandatory.
- Proven experience in a Desktop Support Engineer or similar IT support role.
- Hands-on expertise with Windows, Linux, and macOS.
- Strong knowledge of office productivity tools, computer peripherals, network security, and antivirus software.
- Excellent problem-solving and communication skills.
- Customer-focused mindset with the ability to multitask effectively.
- A supportive, diverse and global team with a brilliant culture.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
- To know more about us visit - www.hcltech.com
- For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.
#J-18808-Ljbffr
Administrator Specialist in Basildon employer: HCL Technologies Limited
HCL Technologies Limited is an exceptional employer located in the vibrant City of London, offering a dynamic work culture that prioritises employee growth and development. With a strong focus on customer service excellence and operational efficiency, employees benefit from comprehensive training programs and opportunities to enhance their skills while contributing to meaningful projects. The collaborative environment fosters innovation and teamwork, making it an ideal place for those seeking a rewarding career in program and project management.
