Technical Application Specialist

Role

Senior Tecnical application specialist

Location

Halifax West Yorkshire, Edinburgh Scotland

Job Description

Experience in Customer Communications: Proven experience in the customer communications domain, with a track record of leading technological changes in this area.

• Domain Expertise: In-depth understanding of key customer areas such as Banking, Homes, Insurance, and Investments, and how technology can address communication needs in these sectors.
• Customer-Centric Approach: A strong focus on ensuring we utilise our technology to consistently meet the communication expectations of our customers.
• Analytical Problem-Solving: The ability to tackle complex problems with a data-driven mindset, strategically seeking solutions that align with the long‑term goals of Lloyds Banking Group in the customer communications field.
• Stakeholder Management: Excellent skills in managing stakeholders and seamlessly bridging the gap between Business and Technology teams to achieve optimal outcomes for customers.
• Cross-Functional Collaboration: Ability to work across different functions and assist our Integrators in managing complex technical dependencies both upstream and downstream.
• Technical Expertise: Hands‑on experience with Customer Communications technologies such as Document Composition, Post Composition, Archiving Technologies, Content Management Tools, and Orchestration Workflows (ADF).
• Supplier Reference: Minimum 3 years with at least one of Precisely DOC1 / Engage One Stack, FIS CSF Stack (potentially as suitable alternatives Opentext, Quadient).
• Media Format Knowledge: Understanding of Page‑Based Media formats like AFP/PDF.
• Web and Digital Frameworks: Experience with Web Technologies and Digital Frameworks.

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