Job Description:
ROLE RESPONSIBILITIES & QUALIFICATIONS
Responsibilities:
● Work with customers across executive, platform owner, enterprise architects, and development teams during
selling, structuring, and implementation
● Provide architectural advisory across multiple engagements to guide customers, partners, and internal team
members
● Offer architectural knowledge across multiple workflows (ITSM, HRSD, SPM, IRM, CMDB)
● Develop relationships with CoE and business leaders to understand ServiceNow's role in digital
transformation
● Translate business goals and outcomes into customer roadmap and architectural blueprints
● Engage with Enterprise Architects to position ServiceNow as the digital transformation platform standard
● Manage technical governance and delivery operating model
● Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices
● Support the sales effort by scoping and estimating the engagement and change orders
● Be an active contributor of leading practices and expertise related to the ServiceNow platform
Qualifications:
● Good years of progressive experience in professional services or equivalent
● Demonstrated management consulting experience
● Creativity with comfort running programs independently within a startup-paced environment
● Success driving complex issues through analysis and resolution
● Industry domain expertise, enterprise architecture experience
● Large program experience leading architecture and design, cloud application technology experience
● Experience leveraging or integrating AI into work processes, decision-making, or problem-solving
Platform Architect employer: HCL Europe
As a leading technology firm, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. Located in a vibrant tech hub, we offer competitive benefits, continuous learning opportunities, and a commitment to professional growth, making us an ideal employer for those seeking to make a meaningful impact in the field of cloud-native application architecture.
