IT Infrastructure Specialist in London

Job description:

IT Infrastructure Specialist (grade D), Electronic & Voice Surveillance:

The Markets platform aims to lead compliance by adhering to Markets Abuse Regulation with

advanced surveillance technology using AI and providing excellent tech support and change delivery

to the ever-changing demands of the industry and the Corporate and Institutional Banking division.

Role Overview:

As an Infrastructure Specialist in the Electronic & Voice Surveillance Feature Team within the Markets

Platform Surveillance lab, you will grow your knowledge and skills to become a subject matter expert

for second\third line IT support of the Electronic and Voice Surveillance tool (Arctera Insights) and

supporting infrastructure, performing incident resolution, problem management and change delivery.

With a keen eye for detail, you will ensure minimal disruption by seeking first time fixes, establishing

root cause analysis to stop inflow of incidents and completing production level changes which deliver

functional enhancements to the business.

Responsibilities:

• Plan, raise and implement infrastructure changes through the path to live application

environment to support projects, introduction of new channels, and service improvements

• Monitor platform and application health and intervene proactively to prevent issues

• Work closely with the product owner, internal and external data source owners, and third-party

platform vendor to investigate and resolve service issues

• Assess output of housekeeping tasks and reporting on the status of key regulatory apps

• Display excellence in driving root cause analysis so that repeated issues do not occur

• Support request fulfilment activity from the Surveillance business

• Identify and implement service improvements

Requirements:

• Experience in business/customer-facing IT Support roles

• Strong problem-solving skills, excellent communication, and ability to prioritise tasks

• Independent and team-oriented work capabilities

• Confident liaising with multiple teams across the business, capable of articulating requirements

for assistance to deliver complex multi-team changes

• Confident working with suppliers, keeping track of open issues and working with them to

request and deliver new features

• Depth of experience in SaaS Public cloud and management of suppliers

Technical Skills & Tooling:

• Excellent attention to detail and proven ability to manage a complex environment comprising

multiple components and systems

• Confident working with data and carrying out analysis to resolve discrepancies and identify

issues

• Strong knowledge of Windows 11 and being able to collaborate through Microsoft 365

• Broad knowledge of Windows Server capabilities

• Powershell scripting and troubleshooting, using Copilot when appropriate

• Strong experience in using ServiceNow for incident, problem and change tasks and Atlassian

JIRA Cloud for backlog and Kanban boards for agile delivery

• Proficient with AI Large language models and their use cases in tech deployments.

• (Nice to have) Power Platform skills, development of Power Automate flows and Power BI

dashboards

• (Nice to have) Understanding of concepts around financial regulation (particularly MAR and

MiFID)

• (Nice to have) Strong knowledge of regulatory Surveillance applications with electronic and

voice recording.