Job Description – Infrastructure Platform Integration / Technical Delivery Manager
Location: Glasgow, UK-Hybrid
Contract
Role Overview
We are looking for an experienced Infrastructure Platform Integration / Technical Delivery Manager to drive the planning, coordination and delivery of complex infrastructure changes and implementations across multiple teams and third-party suppliers.
The role will act as a key interface between Product Owners, Lab teams, infrastructure teams, suppliers and business stakeholders, ensuring dependencies, risks and blockers are effectively managed to enable safe and timely delivery.
Key Responsibilities
-
Develop and manage the sequence of integration and implementation activities in collaboration with Product Owners and aligned to the Lab backlog.
-
Identify, catalogue and manage dependencies between the Lab and other technology teams.
-
Work closely with stakeholders across the organisation to ensure effective interlock and delivery coordination.
-
Identify delivery blockers, risks and dependencies, driving mitigation and resolution and escalating to Product Owners or Lab leadership where required.
-
Act as the primary interface between third-party suppliers and key business/technology stakeholders.
-
Manage complex and high-risk implementations involving multiple internal and external parties, ensuring safe and controlled delivery.
-
Coordinate integration processes and implementation events across shared infrastructure.
-
Lead coordination activities for major infrastructure changes, such as mainframe or platform upgrades, working with SI and other technology partners.
-
Coordinate multiple parties to ensure effective change execution and governance.
-
Provide expertise and support for governance activities owned by Product Owners, including PRIA and similar governance processes.
-
Coordinate changes that span multiple Labs / technology platforms.
-
Maintain effective planning, tracking and reporting of delivery progress.
-
Ensure appropriate risk, issue, dependency and change management throughout the delivery lifecycle.
-
Facilitate Agile ceremonies, stakeholder meetings and implementation planning sessions.
Required Skills & Experience
Essential:
-
Strong experience in Infrastructure Platform delivery and implementation.
-
Proven experience managing complex technical implementations and integrations.
-
Strong understanding of Infrastructure and Network/Voice technologies.
-
Experience working across multiple technology teams, suppliers and system integrators.
-
Strong stakeholder management and communication skills.
-
Experience with Jira and Confluence.
-
Strong understanding of Agile methodologies and tools.
-
Experience in change strategy, planning and governance.
-
Strong risk, dependency and issue management capability.
-
Excellent planning, tracking and reporting skills.
-
Experience coordinating high-risk production implementations / major change events.
-
Ability to manage multiple stakeholders and competing priorities.
-
Strong facilitation, collaboration and negotiation skills.
-
Strong technical delivery and programme/project management experience.
-
Excellent critical-thinking and problem-solving capability.
-
Strong customer-centric approach and accountability.
-
Good understanding of AI and emerging technology concepts / AI literacy.
-
Experience driving change adoption across technology teams.
