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For Companies At a Glance
- Tasks: Support sales, manage customer inquiries, and assist in market promotions.
- Company: Join HCG International Travel Group, a top player in global tourism services.
- Benefits: Enjoy opportunities for growth, a dynamic work environment, and potential travel perks.
- Why this job: Be part of a reputable team making waves in the tourism industry with exciting projects.
- Qualifications: College degree required; fluent in Chinese and English; relevant experience preferred but not mandatory for top graduates.
- Other info: Work locations include vibrant cities like Paris, Vienna, and London.
The predicted salary is between 24000 - 36000 £ per year.
HCG International Travel Group, a leading Chinese outbound tourism and exhibition service operator, is headquartered in Beijing. With dozens of branches in cities such as Beijing, Shanghai, Guangzhou, Chengdu, Wuhan, Xiamen, Nanjing, Kunming, Shenzhen, Chongqing, Tianjin, Zhengzhou, Changsha, Lanzhou, Lhasa, Lijiang, as well as Hong Kong, Vienna, and London, the group serves thousands of domestic and international agent partners. The group’s business spans across tourism and vacation, business meetings and exhibitions, integrated marketing, airline operations, ticket retail and distribution, and destination management (DMC). Leveraging the independently developed ETIBOOKING system and the strong support from its parent company, Ctrip Group, HCG Travel Group has established a competitive supply chain integration capability and diversified service offerings. The group’s industry-focused brand, ‘ETI Holidays’, concentrates on B2B business and has garnered an excellent reputation in the industry over the years, earning the title of ‘Outbound Travel Expert.’
Job Description
- Sales Support: Assist in maintaining customer information, preparing sales contracts and related documents, and promptly following up on orders.
- Customer service: Quickly answer customer inquiries and provide professional advice; Handle customer complaints and ensure problem resolution.
- Market promotion: Collect market information and competitor dynamics, assist in planning and executing market promotion activities.
- Other support: Complete other tasks assigned by superiors.
Position requirement
- Education: College degree or above, fluent in both Chinese and English reading, writing, and speaking.
- Experience: More than 1 year of relevant work experience in the tourism industry or sales assistant. Excellent graduates may also have relaxed requirements.
- Skills: Good communication and coordination skills, team spirit, proficient in using office software, skilled in data analysis and summarization.
- Characteristics: Passionate about the tourism industry, willing to develop in the long term, meticulous, patient, proactive, service-oriented, capable of learning and coping with pressure.
Location: Paris, Vienna, London
Tourism Product Sales Assistant employer: HCG Travel Group
Contact Detail:
HCG Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tourism Product Sales Assistant
✨Tip Number 1
Familiarise yourself with the tourism industry, especially the B2B sector. Understanding the nuances of how travel agencies operate and the services they offer will give you an edge in conversations during interviews.
✨Tip Number 2
Network with professionals in the tourism field. Attend industry events or join online forums to connect with others who work in tourism sales. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Brush up on your customer service skills. Since the role involves handling inquiries and complaints, demonstrating your ability to manage customer relationships effectively can set you apart from other candidates.
✨Tip Number 4
Stay updated on market trends and competitor activities in the tourism sector. Being knowledgeable about current events and changes in the industry will show your enthusiasm and commitment to the role.
We think you need these skills to ace Tourism Product Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the tourism industry or as a sales assistant. Emphasise your communication skills and any experience with customer service, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the tourism industry. Mention specific experiences that demonstrate your ability to handle customer inquiries and complaints effectively.
Highlight Language Proficiency: Since fluency in both Chinese and English is required, ensure you clearly state your language skills in your application. Provide examples of how you've used these skills in previous roles.
Showcase Relevant Skills: In your application, highlight your proficiency in office software and data analysis. Provide examples of how you've used these skills to support sales or marketing activities in past positions.
How to prepare for a job interview at HCG Travel Group
✨Show Your Passion for Tourism
Make sure to express your enthusiasm for the tourism industry during the interview. Share any personal experiences or insights that highlight your passion, as this role requires a genuine interest in travel and customer service.
✨Demonstrate Communication Skills
Since the position requires fluency in both Chinese and English, be prepared to showcase your language skills. Practice answering common interview questions in both languages to demonstrate your proficiency and confidence.
✨Prepare for Customer Service Scenarios
Think of examples from your past experience where you successfully handled customer inquiries or complaints. Be ready to discuss how you resolved issues and provided excellent service, as this is a key aspect of the role.
✨Research the Company and Market Trends
Familiarise yourself with HCG International Travel Group and its services. Understanding their market position and recent trends in the tourism industry will help you answer questions more effectively and show your commitment to the role.
