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For Companies At a Glance
- Tasks: Support sales, manage customer inquiries, and assist in market promotions.
- Company: Join HCG International Travel Group, a top player in global tourism services.
- Benefits: Enjoy opportunities for growth, a dynamic work environment, and potential travel perks.
- Why this job: Be part of a reputable team in the exciting tourism industry with a focus on B2B.
- Qualifications: College degree required; fluent in Chinese and English; relevant experience preferred.
- Other info: Positions available in vibrant cities like Paris, Vienna, and London.
The predicted salary is between 24000 - 36000 £ per year.
HCG International Travel Group, a leading Chinese outbound tourism and exhibition service operator, is headquartered in Beijing. With dozens of branches in cities such as Beijing, Shanghai, Guangzhou, Chengdu, Wuhan, Xiamen, Nanjing, Kunming, Shenzhen, Chongqing, Tianjin, Zhengzhou, Changsha, Lanzhou, Lhasa, Lijiang, as well as Hong Kong, Vienna, and London, the group serves thousands of domestic and international agent partners. The group’s business spans across tourism and vacation, business meetings and exhibitions, integrated marketing, airline operations, ticket retail and distribution, and destination management (DMC). Leveraging the independently developed ETIBOOKING system and the strong support from its parent company, Ctrip Group, HCG Travel Group has established a competitive supply chain integration capability and diversified service offerings. The group’s industry-focused brand, ‘ETI Holidays’, concentrates on B2B business and has garnered an excellent reputation in the industry over the years, earning the title of ‘Outbound Travel Expert.’
Job Description
- Sales Support: Assist in maintaining customer information, preparing sales contracts and related documents, and promptly following up on orders.
- Customer service: Quickly answer customer inquiries and provide professional advice; Handle customer complaints and ensure problem resolution.
- Market promotion: Collect market information and competitor dynamics, assist in planning and executing market promotion activities.
- Other support: Complete other tasks assigned by superiors.
Position requirement
- Education: College degree or above, fluent in both Chinese and English reading, writing, and speaking.
- Experience: More than 1 year of relevant work experience in the tourism industry or sales assistant. Excellent graduates may also have relaxed requirements.
- Skills: Good communication and coordination skills, team spirit, proficient in using office software, skilled in data analysis and summarization.
- Characteristics: Passionate about the tourism industry, willing to develop in the long term, meticulous, patient, proactive, service-oriented, capable of learning and coping with pressure.
Location: Paris, Vienna, London
Tourism Product Sales Assistant employer: HCG Travel Group
Contact Detail:
HCG Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tourism Product Sales Assistant
✨Tip Number 1
Familiarise yourself with the tourism industry, especially the B2B sector. Understanding the dynamics of outbound travel and the specific services offered by HCG International Travel Group will give you an edge in conversations during interviews.
✨Tip Number 2
Network with professionals in the tourism field. Attend industry events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your customer service skills. Since the role involves handling inquiries and complaints, demonstrating your ability to manage customer relationships effectively will be crucial during any discussions.
✨Tip Number 4
Showcase your language skills. Being fluent in both Chinese and English is a requirement, so be prepared to demonstrate your proficiency in both languages during the interview process.
We think you need these skills to ace Tourism Product Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the tourism industry or as a sales assistant. Emphasise your language skills in both Chinese and English, as well as any specific software proficiencies that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the tourism industry and your desire to grow within it. Mention specific experiences that demonstrate your communication skills and ability to handle customer inquiries effectively.
Highlight Relevant Skills: In your application, clearly outline your skills in data analysis, customer service, and market promotion. Provide examples of how you've successfully used these skills in previous roles to support sales or improve customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the tourism sector.
How to prepare for a job interview at HCG Travel Group
✨Show Your Passion for Tourism
Make sure to express your enthusiasm for the tourism industry during the interview. Share any personal experiences or stories that highlight your love for travel and how it aligns with the company's mission.
✨Demonstrate Communication Skills
Since the role requires good communication, prepare to showcase your ability to convey information clearly. You might want to practice answering common questions in both English and Chinese to demonstrate your fluency.
✨Prepare for Customer Service Scenarios
Think of examples from your past experience where you successfully handled customer inquiries or complaints. Be ready to discuss how you resolved issues and ensured customer satisfaction, as this is a key part of the job.
✨Research the Company and Competitors
Familiarise yourself with HCG International Travel Group and its competitors. Understanding their services and market position will help you answer questions more effectively and show your genuine interest in the role.
