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For Companies At a Glance
- Tasks: Support sales, manage customer inquiries, and assist in market promotions.
- Company: Join HCG International Travel Group, a top player in global tourism and exhibitions.
- Benefits: Enjoy opportunities for growth, a dynamic work environment, and potential travel perks.
- Why this job: Be part of a reputable team making waves in the tourism industry with exciting projects.
- Qualifications: Fluent in Chinese and English, with a college degree and relevant experience preferred.
- Other info: Work locations include vibrant cities like Paris, Vienna, and London.
The predicted salary is between 20000 - 30000 £ per year.
HCG International Travel Group, a leading Chinese outbound tourism and exhibition service operator, is headquartered in Beijing. With dozens of branches in cities such as Beijing, Shanghai, Guangzhou, Chengdu, Wuhan, Xiamen, Nanjing, Kunming, Shenzhen, Chongqing, Tianjin, Zhengzhou, Changsha, Lanzhou, Lhasa, Lijiang, as well as Hong Kong, Vienna, and London, the group serves thousands of domestic and international agent partners. The group’s business spans across tourism and vacation, business meetings and exhibitions, integrated marketing, airline operations, ticket retail and distribution, and destination management (DMC). Leveraging the independently developed ETIBOOKING system and the strong support from its parent company, Ctrip Group, HCG Travel Group has established a competitive supply chain integration capability and diversified service offerings. The group’s industry-focused brand, ‘ETI Holidays’, concentrates on B2B business and has garnered an excellent reputation in the industry over the years, earning the title of ‘Outbound Travel Expert.’
Job Description
- Sales Support: Assist in maintaining customer information, preparing sales contracts and related documents, and promptly following up on orders.
- Customer service: Quickly answer customer inquiries and provide professional advice; Handle customer complaints and ensure problem resolution.
- Market promotion: Collect market information and competitor dynamics, assist in planning and executing market promotion activities.
- Other support: Complete other tasks assigned by superiors.
Position requirement
- Education: College degree or above, fluent in both Chinese and English reading, writing, and speaking.
- Experience: More than 1 year of relevant work experience in the tourism industry or sales assistant. Excellent graduates may also have relaxed requirements.
- Skills: Good communication and coordination skills, team spirit, proficient in using office software, skilled in data analysis and summarization.
- Characteristics: Passionate about the tourism industry, willing to develop in the long term, meticulous, patient, proactive, service-oriented, capable of learning and coping with pressure.
Location: Paris, Vienna, London
Tourism Product Sales Assistant employer: HCG Travel Group
Contact Detail:
HCG Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tourism Product Sales Assistant
✨Tip Number 1
Familiarise yourself with the tourism industry, especially the B2B sector. Understanding the nuances of how travel agencies operate and the services they offer will give you an edge in conversations during interviews.
✨Tip Number 2
Network with professionals in the tourism field. Attend industry events or join online forums to connect with others who work in tourism sales. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Brush up on your customer service skills. Since the role involves handling inquiries and complaints, demonstrating your ability to manage customer relationships effectively can set you apart from other candidates.
✨Tip Number 4
Stay updated on market trends and competitor activities. Being knowledgeable about current events in the tourism sector will not only help you in interviews but also show your genuine interest in the role.
We think you need these skills to ace Tourism Product Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the tourism industry or as a sales assistant. Emphasise your language skills in both Chinese and English, as well as any specific software proficiencies that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the tourism industry. Mention specific experiences that demonstrate your customer service skills and ability to handle inquiries and complaints effectively.
Highlight Relevant Skills: In your application, clearly outline your communication and coordination skills. Provide examples of how you've successfully worked in a team and managed pressure in previous roles.
Showcase Market Awareness: Demonstrate your understanding of market dynamics by mentioning any relevant market research or promotional activities you have been involved in. This will show your proactive approach and readiness to contribute to market promotion efforts.
How to prepare for a job interview at HCG Travel Group
✨Show Your Passion for Tourism
Make sure to express your enthusiasm for the tourism industry during the interview. Share any personal experiences or insights that highlight your passion, as this role requires a genuine interest in travel and customer service.
✨Demonstrate Communication Skills
Since the job involves assisting customers and handling inquiries, showcase your communication skills. Practice answering common questions clearly and concisely, and be prepared to discuss how you would handle difficult customer situations.
✨Familiarise Yourself with Market Trends
Research current trends in the tourism industry and be ready to discuss them. Understanding market dynamics and competitor activities will show that you are proactive and knowledgeable, which is crucial for the role.
✨Prepare for Role-Specific Scenarios
Think of examples from your past experience that demonstrate your ability to support sales, manage customer complaints, and work in a team. Be ready to discuss how you can apply these skills to the specific tasks mentioned in the job description.
