Senior Full Stack Quality Engineer in London

Direct Reports: N/A

Position Type: Permanent

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

About Operations

Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes – from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen.

Operations is made up of 7 functions, this role sits within: IT. We are the foundation for TMHCC’s success - enabling the business to grow, compete, and innovate through technology, security, and solution design. From shaping strategy to delivering resilient operations, we ensure every capability is aligned to business value. Our inclusive and collaborative culture empowers everyone to explore ideas, solve meaningful challenges, and build fulfilling careers that make a real impact.

Job Purpose:

The Senior Quality Engineer will play a crucial role in delivering high quality software products. The role will act as a guardian of quality and continually seek ways to improve processes, tools and techniques. This is a techno functional hands-on role with strong Agile test delivery experience to guide, oversee & deliver testing activities within a product team. In this role, the candidate will lead testing efforts, mentor/guide offshore testers as required and ensure the delivery of high-quality releases. Key responsibilities include test planning, test case preparation, test execution, test automation and defect management to drive continuous improvement in our Agile testing processes. This role will have a matrix-based reporting structure, reporting operationally to the Quality Engineering Practice Manager and functionally to the respective Engineering Delivery Lead/Manager for delivery oversight.

Key Responsibilities:

• Test Strategy & Planning: Act as a quality advocate within the Product team, working with cross-functional Agile team members (Engineering Delivery Leads, Developers, offshore testers, Product Owner, Business Analysts) to ensure high-quality test deliverables.
• Work closely with the respective Engineering Delivery Lead / Manager on the day-to-day testing activities and where possible drive a shift-left test approach. Participate in all stages of the agile software development lifecycle including Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, Backlog refinement, test planning etc.
• Support production incidents and service requests resolution by monitoring systems, fulfilling requests, coordinating with internal and external teams, documenting processes and ensuring end user satisfaction through continuous improvement.
• Collaborate with the Quality Engineering Practice Manager to facilitate and improve testing practices, establish the framework to track quality metrics such as test coverage, automation coverage (%), defect density, defect leakage etc.
• Collaborate with our test partners (offshore test team) with respect to day-to-day testing activities and where required guide the offshore team members, fostering skill development and collaboration.
• Quickly understand the critical business processes within the assigned LOB and document / build out an in-house knowledge repository.

Hands-On Testing & Test Automation:

• Design, develop, and execute manual and automated test cases, ensuring coverage of functional, integration, and regression test scenarios.
• Hands on experience of creating, maintaining & enhancing test automation scripts built using UI automation tool such as Katalon Studio.
• Collaborate with QE Automation COE to implement the Katalon best practices to ensure alignment with the latest features.
• Collaborate closely with the Engineering Delivery Leads to explore opportunities to introduce in sprint automation within the testing lifecycle.
• Conduct root cause analysis for defects and ensure timely resolution with development teams.
• Support business users with acceptance testing where required and facilitate demos as and when required during the sprint lifecycle.
• Collaborate with DevOps teams to iron out environment/deployment issues.

Performance Objectives:

• Adapt quickly to the assigned product team and ways of working.
• Effective collaboration with key product team stakeholders (Engineering Delivery Manager / EDL, PO, BA, Dev Lead & offshore partner team) and demonstrate testing contribution.
• Establish a knowledge transition plan by working closely with the Product team stakeholders i.e. Engineering Delivery Lead, Product Owner (and BA).
• Effective collaboration with the Quality Engineering Practice Manager to facilitate and improve testing practices.

Skills and Experience Specification:

Essential:

• Experience: Strong previous experience working with Scrum teams specialising in both manual testing and test automation.
• Technical Expertise: Previous working experience as a Senior Quality Engineer, with proficiency in Pega (including Scenario testing), test automation tools (Katalon Professional or Expert certified), DevOps pipelines (CI/CD) and Azure Test Plans.
• Soft Skills: Analytical thinking, problem-solving, communication, collaboration and the ability to handle high-pressure situations.
• Language Skills: High proficiency in written and spoken English.

Work Environment:

Hybrid role based in central London, requiring three days in the office with the option to work remotely for two days.

Desirable:

• Experience/Certifications: Strong understanding of London Market business, preferably London Market Insurance Essential LM1/2 certified.

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organisation experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.