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- Tasks: Lead operational resilience and business continuity strategies, ensuring effective preparedness and response.
- Company: Join Tokio Marine HCC, a top global specialty insurer with a commitment to innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Be part of a collaborative team driving efficiency and excellence across the organisation.
- Why this job: Make a real impact in a dynamic role that shapes the future of operations.
- Qualifications: Experience in operational resilience, strong leadership skills, and knowledge of regulatory frameworks.
The predicted salary is between 80000 - 100000 £ per year.
Reporting to: Head of the Office of the COO
Direct Reports: 3
Position Type: Permanent
Overview:
Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC is one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people, and delivering on our commitments are at the core of our customer values, along with a desire to grow and provide creative and innovative solutions to our clients.
About Operations:
Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes – from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen.
Operations is made up of 7 functions, this role sits within: The Office of the COO. COO is accountable for operational excellence and strategic initiatives across Operations. We work closely with our partners in Risk, Finance, HR and other departments to support the Ops function and enable effective collaboration across the organisation. We also play a critical role in business continuity and crisis management, ensuring the organisation is resilient, well-coordinated, and equipped to respond effectively to operational challenges.
Job Purpose:
The role acts as the firm’s lead for operational resilience and business continuity, setting strategy and ensuring effective preparedness and response capabilities. In addition, it also provides first-line ownership of risk and controls within Operations, driving effective risk management, governance and regulatory compliance.
Key Responsibilities:
- Own and drive the firm’s operational resilience and business continuity (BCP) framework, ensuring it is embedded across the business and aligned to regulatory expectations.
- Define and deliver a clear roadmap to mature operational resilience capabilities, building on existing foundations and driving continuous improvement.
- Establish and maintain effective operational resilience governance, including Executive and Board-level oversight, and act as the central point of coordination for crisis management.
- Lead scenario testing and response planning, ensuring the organisation can respond to and recover from severe but plausible disruptions.
- Provide forward-looking horizon scanning on regulatory developments in operational resilience, advising the business on implications and required actions.
- Manage and develop the Operations Risk, Controls and Resilience team, providing clear direction, coaching and performance oversight to ensure high-quality delivery and continuous capability development.
- Ensure a consistent and effective risk and controls framework is embedded across Operations, with clear ownership, accountability and ongoing improvement.
- Build and promote a strong risk and resilience culture across Operations and the wider business.
Skills and Experience Specification:
Essential:
- Significant experience in operational resilience and/or business continuity within financial services (ideally insurance), with a strong understanding of UK & European regulatory expectations (e.g. FCA/PRA, Lloyd’s where relevant).
- Proven ability to develop and embed frameworks, including governance, scenario testing and response planning.
- Experience of interpreting regulatory developments and translating them into practical actions.
- Experience in a first-line risk and controls environment.
- Demonstrated people leadership experience, with the ability to develop and motivate a team.
- Strong leadership and stakeholder management skills, with the ability to influence at senior levels.
- Ability to communicate complex risk and resilience topics clearly and pragmatically.
Desirable:
- Experience in the insurance or Lloyd’s market.
- Familiarity with important business services and impact tolerances.
- Experience of crisis management and/or regulatory engagement.
- Relevant risk/resilience qualification.
Head of Resilience & Operations Controls in London employer: HCC Service Co. UK Branch
Contact Detail:
HCC Service Co. UK Branch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Resilience & Operations Controls in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Tokio Marine HCC. A friendly chat can open doors and give you insider info that could make all the difference.
✨Tip Number 2
Prepare for interviews by diving deep into operational resilience and business continuity topics. Brush up on recent regulatory changes and think about how they impact the role. We want to see your passion and knowledge shine through!
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've motivated teams or driven change in previous roles. We love seeing candidates who can inspire others and lead by example.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Tokio Marine HCC.
We think you need these skills to ace Head of Resilience & Operations Controls in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Resilience & Operations Controls role. Highlight your experience in operational resilience and business continuity, especially within financial services. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about operational resilience and how you can contribute to our team. Be sure to mention any relevant regulatory knowledge you have, as it's super important for this role.
Showcase Your Leadership Skills: Since this role involves managing a team, make sure to highlight your leadership experience. Share examples of how you've developed and motivated teams in the past. We love seeing candidates who can inspire others!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at HCC Service Co. UK Branch
✨Know Your Stuff
Make sure you brush up on operational resilience and business continuity concepts, especially within the financial services sector. Familiarise yourself with UK and European regulatory expectations, as this will show your understanding of the industry and its challenges.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people leadership experience. Think about times when you've developed or motivated a team, and be ready to discuss how you can bring that same energy to the Operations Risk, Controls and Resilience team.
✨Be Ready for Scenario Testing
Since the role involves leading scenario testing and response planning, come prepared with insights on how you would approach these tasks. Consider discussing any past experiences where you successfully managed disruptions and what you learned from them.
✨Communicate Clearly
Practice explaining complex risk and resilience topics in a straightforward manner. The interviewers will appreciate your ability to communicate effectively, especially when it comes to influencing senior stakeholders and ensuring everyone is on the same page.