Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage critical applications and enhance service quality for insurance operations.
- Company: Join Tokio Marine HCC, a leading global specialty insurer with a dynamic culture.
- Benefits: Competitive salary, employee benefits, and opportunities for professional growth.
- Other info: Hybrid working model with a focus on collaboration and innovation.
- Why this job: Be part of an exciting IT transformation and make a real impact in the insurance industry.
- Qualifications: Experience in insurance applications and vendor management is essential.
The predicted salary is between 60000 - 75000 £ per year.
Reporting to: Head of Core Applications
Position Type: Permanent (Hybrid working, 3 days in the office per week minimum)
Why Tokio Marine HCC?
Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
Job Purpose:
TMHCC is in the midst of an IT transformation and has shifted towards a Product-centric operating model. Alongside this, a set of enterprise applications, used by several lines of business, are managed by a central Enterprise Applications team – within which sits the Core Applications team. This team covers Verisk Eclipse applications, Sequel Claims, Professional Risks – Guidewire, Box, Imageright and NewGen CMM and CCM applications. Support is provided via a hybrid model with service providers like CoForge and NTTData along with the 3rd party vendors Verisk, Guidewire, ImageRight, BOX and NewGen, providing a managed service or break-fix support capabilities, as well as onsite SMEs providing escalation assistance and advice and collaboration with LoB and project teams.
As the Core Applications Manager you will report into the Head of Core Applications and add value in a variety of ways. Your main focus will be to improve the value and quality provided to partners and vendors, also becoming deeply integrated with other teams in Enterprise Applications and the wider IT Product and Platforms teams. You will also play a part in the transformation journey which is looking to reengineer the relationship with business customers via Engineering Delivery Leads from each Line of Business.
Key Responsibilities:
- Service Management of a suite of critical applications covering business areas including policy administration, Claims and document management.
- Oversee Partner (Offshore) and vendor services provided by vendors Coforge, Verisk, NTTData, Guidewire, Newgen and Vertafore.
- Engage with multiple internal customers (LoBs represented by Engineering Leads) to ensure appropriate resolution of incidents via the ServiceNow tool, and recording of resolutions and identification of bugs and defects via Azure Dev Ops tool.
- Assist in resolving and reporting on a variety of high-impact incidents (P1 and P2) or problems through in-depth evaluation of complex business issues, system processes or platform issues with the help of managed service partners.
- Follow approved ITSM service management framework (ITIL) and be aware of SDLC, project management methodology and Agile frameworks in use at TMHCC.
Skills and Experience Specification:
Essential:
- Some demonstrable experience of past support of insurance underwriting and claims applications (some Specialty/London Market experience).
- Demonstratable experience of service management with vendors; proven experience in managing offshore vendors managed Service and headcount-only.
- Experience working with ServiceNow and Azure Dev Ops.
- Familiarity with supporting testing and release management.
- Proven line management experience in managing hybrid onshore and offshore teams.
- Previous experience working in insurance, preferably specialty (non-retail) insurance and exposure to Lloyds of London markets.
Preferred:
- Degree in Computer Science, Information Systems, or other related field preferred or equivalent work experience.
- Previous experience working in Application support of products from vendors like Verisk, NewGen and Guidewire.
- Experience with Customer Communications Management, Enterprise Content Management or Webservices technologies.
Desirable:
- Previous experience with support or development in MS SQL.
- Good understanding of support model with applications like Verisk, Guidewire.
- Previous experience in managing onshore and offshore teams in an Insurance environment.
- Aware of all aspects of the software development life cycle.
What We Offer:
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
Core Applications Manager in London employer: HCC Service Co. UK Branch
Contact Detail:
HCC Service Co. UK Branch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Core Applications Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Tokio Marine HCC on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their IT transformation journey. Show us how your experience aligns with their shift to a product-centric model, and don’t forget to highlight your vendor management skills!
✨Tip Number 3
Practice common interview questions related to service management and incident resolution. We want to see how you handle high-impact incidents, so be ready to share specific examples from your past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Tokio Marine HCC team.
We think you need these skills to ace Core Applications Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with insurance applications and service management. We want to see how your skills align with the Core Applications Manager role, so don’t hold back!
Showcase Your Experience: When detailing your past roles, focus on your experience with vendors and managing offshore teams. We love seeing concrete examples of how you've tackled challenges in similar environments, especially in the insurance sector.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HCC Service Co. UK Branch
✨Know Your Applications
Familiarise yourself with the specific applications mentioned in the job description, like Verisk Eclipse and Guidewire. Understanding their functionalities and how they integrate into the insurance process will show your genuine interest and readiness for the role.
✨Demonstrate Service Management Skills
Be prepared to discuss your experience with service management frameworks, particularly ITIL. Share examples of how you've successfully managed vendor relationships and resolved high-impact incidents, as this is crucial for the Core Applications Manager position.
✨Showcase Your Team Management Experience
Highlight your experience managing hybrid teams, both onshore and offshore. Discuss specific challenges you faced and how you overcame them, as well as your approach to fostering collaboration among diverse teams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-time. Think about past experiences where you had to evaluate complex business issues or system processes, and be ready to explain your thought process and the outcomes.