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- Tasks: Lead e-commerce strategies to enhance online customer experience and boost sales.
- Company: Join Qdos, a dynamic division of Tokio Marine HCC, specialising in insurance for the self-employed.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for volunteering and local projects.
- Why this job: Be part of a growing team with a vibrant culture and a focus on innovation and social impact.
- Qualifications: Degree in Marketing or related field; experience in e-commerce and analytical tools required.
- Other info: Work in a purpose-built office with stunning countryside views and plenty of snacks!
The predicted salary is between 28800 - 43200 £ per year.
Hybrid: 2 days working from home and 3 days working from the office
The candidate will be in the office full time until training has completed.
About QDOS
Qdos is a division of Tokio Marine HCC, focussing on the sale of Insurance products and Consultancy services to the self-employed.Qdos are business insurance and employment status specialists dedicated to the self-employed. We provide business insurance and compliance advice to UK limited companies and sole traders as well as the recruitment agencies and businesses that engage them. We’re always looking for the best ways to get our customers the information they need, when they need it. Based in our purpose-built office in rural Leicestershire with countryside views, you will be part of a growing, sociable team with plenty of events and celebrations (we are rarely short of a few snacks in the office!). We are currently operating a flexible working policy which enables you to work from home two days a week and we have the opportunity to get involved in local environmental projects, volunteering days, and other optional activities.
Job Purpose:
The E-Commerce Manager is responsible for defining and executing the digital conversion strategies to improve the online customer experience, increase conversion and retention rates, and drive revenue growth through digital channels.
The E-Commerce manager will work collaboratively across the business but principally with the Marketing Manager and Sales & Customer Services Manager to ensure consistency of approach, alignment with overarching business goals and strategy, whilst upholding business values.
Key Responsibilities:
- Own the e-commerce sales funnel, ensuring a high-converting and seamless online experience.
- Develop and implement conversion rate optimisation (CRO) strategies, utilising A/B testing, heatmaps, and analytics-driven enhancements.
- Track and analyse digital KPIs, including traffic, conversion rates, customer acquisition costs (CAC), and sales performance.
- Work closely with developers and designers to optimise website experience, drive UX/UI enhancements, and improve e-commerce platform effectiveness.
- Ensure the website is mobile-optimised and fully responsive to enhance customer engagement in line with industry best practice.
- Oversee website testing and development, ensuring a high standard of performance and functionality.
- Partner with the Marketing Manager to ensure website content aligns with branding, messaging, and SEO strategies.
- Partner with the Sales & Customer Services Manager to new customer acquisition and retention strategies are aligned across channels
Performance Objectives:
- Increase online sales performance through digital sales funnels, improving conversion rates
- Ensure a seamless and engaging online journey that aligns with business goals, improves customer loyalty, retention, and overall lifetime value.
- Identify and refine operational processes to improve efficiency, reduce friction, and enhance service quality in the digital experience
- Utilise performance data, customer insights, and market trends to drive decision-making
- Execute tactics that support the company\’s overarching strategy, and are aligned with business values and goals
Skills and Experience Specification:
- Degree in Marketing, E-Commerce, Business, or a related field.
- Experience working with B2C or D2C brands.
- Experience in managing an e-commerce website or platform
- Extensive knowledge of analytical tools across website UX/UI, customer experience and CRO
- Experience with CRM and marketing automation tools
- Excellent written and verbal communication skills
- Experience in managing a multi-faceted team
- Experience operating within the contractor/freelancer support sectors
- Knowledge of tax legislations affecting self-employed workers, i.e. IR35
- Knowledge of commercial insurance products or the insurance market in general
- Experience in using Sitecore CMS
- Experience in using Salesforce and Salesforce Marketing Cloud suite
- Experience with paid advertising platforms (Google Ads, Meta Ads, etc.).
What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.
The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
#LI-BU1 #LI-Hybrid
Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence.
At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to
make a difference no matter their background. And then we give them the support and trust they need.
We’re always looking for curious, creative transformative thinkers who want to change the status quo
and have a passion for doing the right thing. If this is you, then we want you on our team.
#J-18808-Ljbffr
E Commerce Manager employer: HCC Service Co. UK Branch
Contact Detail:
HCC Service Co. UK Branch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E Commerce Manager
✨Tip Number 1
Familiarise yourself with the latest trends in e-commerce and digital marketing. Understanding current strategies, tools, and technologies will help you speak confidently about how you can contribute to Qdos's goals.
✨Tip Number 2
Network with professionals in the insurance and e-commerce sectors. Engaging with industry peers can provide valuable insights and potentially lead to referrals or recommendations for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully improved conversion rates or customer experiences in previous roles. Being able to share measurable outcomes will demonstrate your capability as an E-Commerce Manager.
✨Tip Number 4
Research Qdos and its products thoroughly. Understanding their unique selling points and customer base will allow you to tailor your conversation during interviews, showing that you're genuinely interested in the company and its mission.
We think you need these skills to ace E Commerce Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce management, digital marketing, and conversion rate optimisation. Use specific examples that demonstrate your success in improving online sales and customer engagement.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with analytical tools and managing e-commerce platforms.
Showcase Relevant Skills: Emphasise your knowledge of CRM and marketing automation tools, as well as your experience with paid advertising platforms. Highlight any familiarity with Sitecore CMS and Salesforce, as these are key to the role.
Demonstrate Cultural Fit: Research Qdos and their values. In your application, mention how you resonate with their mission to support the self-employed and your interest in participating in local environmental projects or team events.
How to prepare for a job interview at HCC Service Co. UK Branch
✨Understand the E-Commerce Landscape
Familiarise yourself with current e-commerce trends and best practices. Be prepared to discuss how you would apply these insights to improve conversion rates and enhance the online customer experience at Qdos.
✨Showcase Your Analytical Skills
Since the role involves tracking and analysing digital KPIs, come ready to share examples of how you've used data to drive decisions in previous roles. Highlight your experience with tools like Google Analytics or any other relevant platforms.
✨Demonstrate Collaboration Experience
The E-Commerce Manager will work closely with various teams. Prepare to discuss past experiences where you successfully collaborated with marketing, sales, or customer service teams to achieve common goals.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of website optimisation, UX/UI principles, and any specific tools mentioned in the job description, such as Sitecore CMS or Salesforce. Be ready to explain how you would approach website testing and development.
