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- Tasks: Lead and supervise a dynamic team, ensuring top-notch service delivery to clients.
- Company: Join HCB Solicitors, a leading firm in the legal services industry.
- Benefits: Enjoy a full-time role with opportunities for professional growth and development.
- Why this job: Be part of a supportive culture that values leadership and client satisfaction.
- Qualifications: Experience in management and legal services is essential; strong leadership skills are a must.
- Other info: This role is based in the Midlands, offering a chance to make a real impact.
The predicted salary is between 43200 - 72000 £ per year.
3 months ago Be among the first 25 applicants
Summary Of Role And Responsibilities
You will be responsible for the professional lead and supervision of your team and delivery of a professional service by your team to external and internal clients. You will achieve the required operational, financial and client service performance standards as well as fully contributing to the overall successful departmental and firm performance, effective business development and case intake.
Summary Of Role And Responsibilities
You will be responsible for the professional lead and supervision of your team and delivery of a professional service by your team to external and internal clients. You will achieve the required operational, financial and client service performance standards as well as fully contributing to the overall successful departmental and firm performance, effective business development and case intake.
Main Duties And Responsibilities Of The Role
Strategy and Leadership
- Manage and supervise your team
- Monitor performance in relation to case handling and client demands
- Manage and monitor budgets, targets and financial performance
- Actively seek and identify opportunities for growth of your team’s fee earning capacity
- Provide inspirational leadership to your team including recruitment and supporting your team members as required
- Work closely with other regional HOD’s to ensure consistency in approach and delivery of service across HCB Solicitors
People Management
- Carry out supervision and one to one’s with Fee Earners to ensure the efficient and effective delivery of legal services to our clients, as well as providing excellent client service
- Assist in recruitment processes and interviewing potential candidates
- Conduct appraisals and set objectives and targets for your team
- Ensure that your team achieves their agreed performance targets by using consistent and clear leadership in the management of individual performance and targets
- Lead your team, directly managing fee earners
- Coach, develop and support fee earners to achieve excellent people leadership practice
- Work with the HR Team to optimise the recruitment and retention of staff in your team
- Take on trainees when and where necessary and ensure they receive proper training and supervision
- Be a role model to your team
Technical
- Ensure cases are progressed appropriately and client satisfaction is delivered by your team in a compliant way
- Be available to advise on high profile cases and complex matters when necessary
- Identify and close gaps in specific types of work within your team by training, mentoring and supervision
- Identify changes in law and procedure in your team’s specific areas of work, ensuring all members of your team undertake appropriate training in a timely manner
Case Handling
- Ensure monthly file reviews are carried out in accordance with our policy
- Delegate and supervise tasks to junior team members where appropriate
- Monitor time recording by your team to ensure accuracy
- Ensure client files are maintained by your team and in good order in accordance with Lexcel and other quality assurance requirements
- Manage bad/outstanding debt
- Ensure capture and logging of business sources for all new matters on ALB
- Promote client feedback through platforms used by HCB
- Deal with complaints at first instance to avoid escalation to Resolve Legal or Legal Ombudsman
For further information or to apply for this position, please email your CV and covering note to Lisa Syrett – LisaSyrett@hcbgroup.com
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Management
-
Industries
Legal Services
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Head of Commercial Property - Midlands employer: HCB Solicitors
Contact Detail:
HCB Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Commercial Property - Midlands
✨Tip Number 1
Network with professionals in the legal sector, especially those involved in commercial property. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in the field.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in previous roles. Highlight your ability to inspire and develop others, as this is crucial for the Head of Commercial Property position.
✨Tip Number 3
Familiarise yourself with the specific challenges and opportunities within the Midlands commercial property market. This knowledge will help you articulate your vision for growth and how you can contribute to the firm's success.
✨Tip Number 4
Prepare to discuss your approach to client service and case handling. Be ready to share strategies you've implemented in the past that have led to improved client satisfaction and operational efficiency.
We think you need these skills to ace Head of Commercial Property - Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership, client service, and financial performance. Use specific examples that demonstrate your ability to manage budgets and achieve targets.
Craft a Compelling Cover Letter: In your cover letter, emphasise your strategic vision for the role and how your leadership style aligns with the company's goals. Mention your experience in business development and case intake to showcase your suitability.
Showcase People Management Skills: Highlight your experience in supervising teams, conducting appraisals, and mentoring staff. Provide examples of how you've successfully developed team members and improved performance.
Demonstrate Technical Knowledge: Include details about your understanding of legal services and compliance. Mention any relevant training or qualifications that support your ability to handle complex cases and ensure client satisfaction.
How to prepare for a job interview at HCB Solicitors
✨Showcase Your Leadership Skills
As a Head of Commercial Property, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others.
✨Understand Financial Performance Metrics
Since the role involves managing budgets and financial performance, brush up on key financial metrics relevant to the legal sector. Be ready to discuss how you've previously achieved financial targets and improved fee-earning capacity.
✨Prepare for Case Handling Scenarios
Expect questions about your approach to case handling and client satisfaction. Think of specific cases where you ensured compliance and client satisfaction, and be prepared to discuss how you would handle complex matters.
✨Demonstrate Your People Management Experience
The role requires effective people management, so be ready to talk about your experience with recruitment, training, and appraisals. Highlight how you've developed team members and fostered a positive work environment.
