At a Glance
- Tasks: Answer calls, greet clients, and assist with admin tasks in a friendly environment.
- Company: Join a professional team in Sutton Coldfield with a welcoming atmosphere.
- Benefits: Enjoy 26 days holiday plus bank holidays, pro rata for part-time work.
- Other info: Flexible part-time hours with a supportive team and career growth opportunities.
- Why this job: Perfect for those who love interacting with people and want to gain valuable experience.
- Qualifications: Previous reception experience preferred; GCSEs 4-9 or equivalent required.
The predicted salary is between 10 - 12 £ per hour.
We are looking for a bright, enthusiastic, and professional individual to join our team as Receptionist / Telephonist to assist with client service and administration on a part time basis from March 2027.
Details:
- Hours: Wednesday 1pm to 5:15pm, Thursday and Friday 9am to 5:15pm
- Salary: Dependent on experience
- Holidays: 26 days plus bank holidays (pro rata for part time employees)
Duties will include, but not limited to:
- Telephone answering as part of a team, distributing calls and taking messages
- Greeting and assisting clients and visitors to the office in a professional and helpful manner
- Obtaining Client ID, scanning and verifying
- Dealing with general enquiries either by telephone or face to face professionally and efficiently
- Taking card payments over the phone or face to face
- Dealing with incoming and outgoing post
- Prepare and deliver the banking
- Ordering stationery and office supplies
- Be responsible for creating a welcoming and friendly reception area
- Be able to apply GDPR regulations
- Other administrative duties to support the departments, such as opening and closing electronic matters on our Case Management System, scanning, ordering archived files
Candidates are required to have:
- A previous background in reception.
- Experience of legal work is desirable, but not essential
- Educated to GCSE levels 4-9 (A to C or higher equivalent qualifications accepted)
- A positive, professional and approachable demeanour
- Excellent work ethic, be happy and confident talking with a variety of people either face to face or on the telephone
Working on a fixed fee basis means there is no uncertainty as to your outlay.
Receptionist / Telephonist - Part Time - Sutton Coldfield (March 2027) employer: HCB ACCOUNTANTS LLP
Join our dynamic Family Law department in Whitefield, where we prioritise a supportive work culture that fosters professional growth and development. As a Legal Assistant, you'll benefit from competitive salaries, a structured work schedule, and the opportunity to engage with a diverse range of clients while contributing to meaningful legal outcomes. Our commitment to employee well-being and continuous learning makes us an exceptional employer in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Telephonist - Part Time - Sutton Coldfield (March 2027)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like HCB ACCOUNTANTS LLP and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at HCB ACCOUNTANTS LLP and let us see your personality shine through!
We think you need these skills to ace Receptionist / Telephonist - Part Time - Sutton Coldfield (March 2027)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and HCB ACCOUNTANTS LLP.
Get Familiar with Our Brand:Before applying, take some time to learn about HCB ACCOUNTANTS LLP and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at HCB ACCOUNTANTS LLP
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress HCB ACCOUNTANTS LLP.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which HCB ACCOUNTANTS LLP will surely appreciate.
