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- Tasks: Provide essential admin support to the Children and Families Service, ensuring smooth operations.
- Company: Islington Council, dedicated to supporting children and families in the community.
- Benefits: Professional development, flexible working options, and a vibrant team culture.
- Other info: Experience in local authority or children's social services is a plus.
- Why this job: Join a team making a real difference in children's lives while developing your skills.
- Qualifications: Strong admin skills, IT proficiency, and a commitment to confidentiality.
The predicted salary is between 30000 - 35000 £ per year.
Islington Council is looking for a dedicated, organised, and proactive Business Support Officer to provide high-quality administrative support to our Children and Families Service. This is a vital role that supports the front line of social care, ensuring our teams can provide the best possible services to children and families in the borough.
- Provide comprehensive and professional administrative support to ensure smooth and efficient service delivery.
- Deliver excellent customer service by managing telephone enquiries and acting as a key point of contact for internal and external stakeholders.
- Develop and maintain manual and IT-based systems to enhance operational efficiency.
- Support the processing of financial transactions, such as payments to families, purchase orders, petty cash, and travel warrants in line with council procedures.
- Maintain accurate filing systems and electronic records with a strong focus on confidentiality and compliance.
- Contribute to projects, research tasks, and the preparation of management reports and data as needed.
- Provide personal assistant support to Group Managers and maintain team diaries and movement boards.
- Monitor and order office supplies and equipment, ensuring availability for team members.
- Ensure compliance with health and safety standards, council policies, and legislative requirements.
- Promote and uphold the Council’s values of equality, diversity, and inclusion in all aspects of work.
- Confident user of Microsoft Office and other IT systems.
- Understanding of the key administrative needs of a busy office environment.
- Commitment to confidentiality, accuracy, and delivering high-quality support.
- Experience working within a local authority, especially in children’s social services.
- Understanding of the workings of a children’s social work team.
We’re committed to supporting and developing our staff, offering:
- Professional development and training opportunities
- A vibrant, collaborative working culture
- Hybrid and flexible working options
Apply today and be part of a team that's helping to build a safer, more supportive future for Islington’s children and families. If you're ready to be a part of a service that truly makes a difference, we’d love to hear from you.
Business Support Officer (Customer Services) in London employer: HCAPS Group Limited
Contact Detail:
HCAPS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer (Customer Services) in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in local authorities or children's services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching Islington Council's values and recent projects. Show us you’re not just another candidate; demonstrate how your skills align with their mission to support children and families.
✨Tip Number 3
Practice your customer service skills! Since this role involves managing enquiries, consider role-playing common scenarios with a friend. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Business Support Officer (Customer Services) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in administrative support and customer service. We want to see how your skills align with the needs of our Children and Families Service!
Showcase Your IT Skills: Since we're looking for a confident user of Microsoft Office and other IT systems, don’t forget to mention any relevant software you’re familiar with. We love tech-savvy candidates who can enhance operational efficiency!
Highlight Your Experience: If you've worked within a local authority or have experience in children’s social services, make that stand out! We value candidates who understand the unique challenges and needs of our sector.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this vital role in supporting Islington’s children and families!
How to prepare for a job interview at HCAPS Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with the key tasks mentioned in the job description, like managing telephone enquiries and supporting financial transactions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves delivering excellent customer service, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to discuss how you can be a key point of contact for stakeholders, highlighting your proactive approach and communication skills.
✨Demonstrate Your IT Proficiency
As a confident user of Microsoft Office and other IT systems is crucial, brush up on your skills before the interview. You might be asked about specific software or tools you’ve used in previous roles. Consider bringing along examples of how you've developed and maintained systems to enhance operational efficiency.
✨Emphasise Confidentiality and Compliance
Given the sensitive nature of the work in children’s social services, be prepared to discuss your understanding of confidentiality and compliance. Share any relevant experiences where you’ve had to maintain accurate records or adhere to policies, showing that you take these responsibilities seriously.