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- Tasks: Provide top-notch admin support to our Children and Families Service.
- Company: Islington Council, dedicated to making a difference in the community.
- Benefits: Professional development, flexible working options, and a vibrant team culture.
- Other info: Experience in local authority or children's social services is a plus.
- Why this job: Join us to help create a safer, supportive future for children and families.
- Qualifications: Strong admin skills, IT proficiency, and a commitment to confidentiality.
The predicted salary is between 30000 - 40000 £ per year.
Islington Council is looking for a dedicated, organised, and proactive Business Support Officer to provide high-quality administrative support to our Children and Families Service. This is a vital role that supports the front line of social care, ensuring our teams can provide the best possible services to children and families in the borough.
- Provide comprehensive and professional administrative support to ensure smooth and efficient service delivery.
- Deliver excellent customer service by managing telephone enquiries and acting as a key point of contact for internal and external stakeholders.
- Develop and maintain manual and IT-based systems to enhance operational efficiency.
- Support the processing of financial transactions, such as payments to families, purchase orders, petty cash, and travel warrants in line with council procedures.
- Maintain accurate filing systems and electronic records with a strong focus on confidentiality and compliance.
- Contribute to projects, research tasks, and the preparation of management reports and data as needed.
- Provide personal assistant support to Group Managers and maintain team diaries and movement boards.
- Monitor and order office supplies and equipment, ensuring availability for team members.
- Ensure compliance with health and safety standards, council policies, and legislative requirements.
- Promote and uphold the Council’s values of equality, diversity, and inclusion in all aspects of work.
- Confident user of Microsoft Office and other IT systems.
- Understanding of the key administrative needs of a busy office environment.
- Commitment to confidentiality, accuracy, and delivering high-quality support.
- Experience working within a local authority, especially in children’s social services.
- Understanding of the workings of a children’s social work team.
We’re committed to supporting and developing our staff, offering:
- Professional development and training opportunities
- A vibrant, collaborative working culture
- Hybrid and flexible working options
Apply today and be part of a team that's helping to build a safer, more supportive future for Islington’s children and families. If you're ready to be a part of a service that truly makes a difference, we’d love to hear from you.
Business Support Officer - Customer Service and in London employer: HCAPS Group Limited
Contact Detail:
HCAPS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer - Customer Service and in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in local authorities or children's services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching Islington Council's values and recent projects. Show us you’re not just another candidate; demonstrate how your skills align with our mission to support children and families.
✨Tip Number 3
Practice your customer service skills! Since this role involves managing enquiries, role-play common scenarios with a friend. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team.
We think you need these skills to ace Business Support Officer - Customer Service and in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Officer role. Highlight your experience in administrative support and customer service, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any other IT systems you’re familiar with. We’re keen on candidates who can enhance operational efficiency, so give us examples of how you've done this in previous roles.
Be Professional and Concise: Keep your application clear and to the point. Use professional language but let your personality shine through! We appreciate a friendly tone that reflects our collaborative culture while maintaining professionalism.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us quickly and securely. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at HCAPS Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer in the Children and Families Service. Familiarise yourself with the key tasks mentioned in the job description, such as managing telephone enquiries and supporting financial transactions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since delivering excellent customer service is crucial for this position, prepare examples from your past experiences where you've successfully managed customer interactions. Think about how you handled difficult situations or went above and beyond to assist someone. This will highlight your proactive approach and ability to be a key point of contact.
✨Demonstrate Your IT Proficiency
As a confident user of Microsoft Office and other IT systems is essential, be ready to discuss your experience with these tools. You might even want to mention specific software or systems you've used in previous roles that relate to administrative support. This will reassure the interviewers that you can hit the ground running.
✨Emphasise Confidentiality and Compliance
Given the sensitive nature of working within children's social services, it's important to convey your commitment to confidentiality and compliance. Prepare to discuss how you've maintained accurate records and adhered to policies in past roles. This will show that you understand the importance of these values in the context of the role.