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- Tasks: Provide essential admin support to help children and families thrive.
- Company: Islington Council, dedicated to making a real difference in the community.
- Benefits: Professional development, flexible working options, and a vibrant team culture.
- Other info: Opportunity to work in a dynamic environment with a focus on equality and inclusion.
- Why this job: Join a passionate team and contribute to a supportive future for children and families.
- Qualifications: Experience in admin roles, strong organisational skills, and IT proficiency.
The predicted salary is between 30000 - 40000 £ per year.
Islington Council is looking for a dedicated, organised, and proactive Business Support Officer to provide high-quality administrative support to our Children and Families Service. This is a vital role that supports the front line of social care, ensuring our teams can provide the best possible services to children and families in the borough.
Key Responsibilities
- Provide comprehensive and professional administrative support to ensure smooth and efficient service delivery.
- Maintain strict confidentiality in handling sensitive and personal information.
- Deliver excellent customer service by managing telephone enquiries and acting as a key point of contact for internal and external stakeholders.
- Handle and process all incoming and outgoing correspondence promptly and accurately.
- Organise, coordinate, and minute meetings as required, distributing agendas and notes accordingly.
- Develop and maintain manual and IT-based systems to enhance operational efficiency.
- Support the processing of financial transactions, such as payments to families, purchase orders, petty cash, and travel warrants in line with council procedures.
- Maintain accurate filing systems and electronic records with a strong focus on confidentiality and compliance.
- Contribute to projects, research tasks, and the preparation of management reports and data as needed.
- Provide personal assistant support to Group Managers and maintain team diaries and movement boards.
- Monitor and order office supplies and equipment, ensuring availability for team members.
- Ensure compliance with health and safety standards, council policies, and legislative requirements.
- Promote and uphold the Council’s values of equality, diversity, and inclusion in all aspects of work.
About You
Essential Experience & Knowledge:
- Previous experience in a busy administrative role.
- Strong organisational and time management skills with the ability to manage multiple tasks simultaneously.
- Confident user of Microsoft Office and other IT systems.
- Understanding of the key administrative needs of a busy office environment.
- Commitment to confidentiality, accuracy, and delivering high-quality support.
Desirable:
- Experience working within a local authority, especially in children’s social services.
- Understanding of the workings of a children’s social work team.
Why Join Islington Council?
Working for Islington means making a tangible difference in one of London’s most diverse and dynamic boroughs. We’re committed to supporting and developing our staff, offering:
- Professional development and training opportunities
- A vibrant, collaborative working culture
- Hybrid and flexible working options
Ready to Apply?
If you’re a motivated individual who thrives in a fast-paced, people-focused environment, we’d love to hear from you. Apply today and be part of a team that’s helping to build a safer, more supportive future for Islington’s children and families.
How to Apply:
If you’re ready to be a part of a service that truly makes a difference, we’d love to hear from you. Email your CV.
Business Support Officer in London employer: HCAPS Group Limited
Contact Detail:
HCAPS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Islington Council. A friendly chat can open doors and give you insights that might just land you that Business Support Officer role.
✨Tip Number 2
Prepare for the interview by researching Islington Council’s values and recent projects. Show us you’re not just another candidate; demonstrate how your skills align with our mission to support children and families.
✨Tip Number 3
Practice your customer service skills! As a Business Support Officer, you'll be the face of our service. Role-play common scenarios with a friend to boost your confidence and ensure you shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and making a difference in Islington.
We think you need these skills to ace Business Support Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Business Support Officer role. Highlight your organisational skills and any relevant administrative experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with Islington Council and how your background aligns with our values. Keep it concise but impactful!
Showcase Your IT Skills: Since we’re looking for someone confident in Microsoft Office and other IT systems, don’t forget to mention any specific software you’ve used. This will help us see how you can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this vital role in supporting children and families.
How to prepare for a job interview at HCAPS Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with the key tasks mentioned in the job description, like providing administrative support and maintaining confidentiality. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly, as this will highlight your suitability for the fast-paced environment.
✨Demonstrate Customer Service Excellence
As a Business Support Officer, you'll be the first point of contact for many stakeholders. Think of specific instances where you've provided excellent customer service, whether over the phone or in person. Share these stories during your interview to illustrate your ability to handle enquiries professionally and effectively.
✨Emphasise Confidentiality and Compliance
Given the sensitive nature of the work, it's crucial to convey your commitment to confidentiality and compliance. Prepare to discuss how you've handled confidential information in previous roles and your understanding of the importance of adhering to policies and procedures. This will reassure the interviewers that you take these responsibilities seriously.